HEAD BARTENDER

RESPONSIBILITIES:

• Leading the Bar team on day to day duties supporting the wider F&B Management team with daily operational tasks
• Conduct weekly training sessions on beverage pouring practice, cocktail mixing, and up-selling
• Creating an attractive atmosphere in the bars through service and ambiance
• Deliver beverages and meals to our guests across outlets
• Ensure all purchases are processed accurately
• Daily preparation and closing of bar area, including stock management and cleaning duties
• Be attentive and proactive with the ability to respond quickly to the needs of the guest and team
• Be attentive and proactive with the ability to respond quickly to the needs of the guest and team
• Control the bar during service, taking orders and issuing bills and act as the lead when the Outlet Manager is off duty
• Coach new bartenders and bar backs following a training schedule and ensure the correct standards and methods of service are maintained
• Have and understanding of stock control and assist the Outlet Manager in weekly stock taking
• Responsible for managing all Bar operations to deliver unrivaled guest experience with a focus on creativity and authenticity
• Responsible for continually checking that guest service standards are set implemented and monitored in line with set standards
• Ensure that all team members are fully equipped with tools, skills, behavior and knowledge required before guest contact
• To work in co-operation with the Head Chef on new products, menu's, promotions
• To assist the Outlet Manager in the allocation of duties to the bartenders during the shift and to check that tasks are completed up to standards

QUALIFICATIONS:

• Ideally have a diploma/ degree in hospitality or a vocational training in food & beverage diploma, or Bachelors Degree in Hospitality Management.
• Minimum of 5years experience in Bar Operations
• Minimum of 2 years experience in Bar Operations in the same role
• Articulate verbal communication
• Ability to multitask and to work independently with the team
• Capacity to work well under pressure and to strict time lines
• A love of beverages and a willingness to impact knowledge to the guest and to other staff members
• Must be able to reach or exceed sales targets set by the company
• Developing beverages strategies managing slow moving items
• To introduce various incentives and promotions that will generate increased sales/repeat visits
• Bartending Training and Certification is a plus