Global Travel Strategy Lead

Company Overview:

ING’s goal is to enable people to “do their thing” and empower them to stay a step ahead in life and business. We are one of the largest banks in Europe and we continuously evolve to become one of the most innovative companies in the banking sector using proven and art of the state technology. Within Tribe Lending we have set ourselves on a mission to become fully digital and data led so as to enhance the experience of our clients and our employees. Lending is the core of ING’s lifeline. Hence also the driver in ING’s transformation journey.

Job Overview: Global Travel Strategy Lead

We are seeking an experienced and motivated Team Leader to oversee and manage the daily

operations and requests of travel administration. The ideal candidate will be responsible for

ensuring the smooth execution of travel support related to policy governance to system support.

Maintaining high levels of timeliness, accuracy and customer satisfaction. This role requires

strong leadership, organization and stakeholder management, and excellent communication

skills.

Key Responsibilities:

Team Management

• •Lead, motivate, and manage a travel specialist to meet performance targets and service levels.
• Conduct regular meetings, provide coaching and identify training needs to improve skills and productivity.
• Manage scheduling, workload distribution to ensure seamless, timely and accurate operations.

Operational Oversight

• Oversee the planning and management of the following:
• Travel Profiles
• Bookings
• Expense Claims
• Payment Flows
• Set up of Global Hotel Program
• Approvals
• Travel Gaps and Exceptions
• Egencia (system)
• Travel policy compliance and governance

Environmental Program stream

• Set Scope 3 targets linked to overall targets of Sustainability
• Implement the activities for the targets, which can include working closely together with the Vendor
• Follow-up on Scope 3 targets: linked to air travel and car travel including reporting (eg Green Travel Reporting – Car travel reporting)
• Collect data to ensure Scope 3 deliverables can be presented in the Dashboards
• Improve automation/innovation for all EP activities

Performance Monitoring

• Track Vendor service performance through KPIs and metrics such as timeliness and accuracy together with the Vendor Management teams – set-up/run the
• Service Performance Boards
• Prepare and present regular performance reports to management
• Manages ad hoc reporting and presentation as the business need arises.

Innovation

• Seek continuously for opportunities to improve services; e.g. on Employee experience
• Find ways to improve information on CO2 sustainability in scope 3: e.g. give tips to the community how to select the trip with the lowest value

Collaboration and Communication

• Work closely with various internal departments to align on service goals and
• Build and maintain strong relationships with stakeholders, travel partners, suppliers and vendors.

Qualification and Skills

• Proven experience in a leadership role.
• Strong knowledge of travel systems and industry trends.
• Excellent communication and international, and problem-solving skills.
• Ability to manage and inspire to achieve targets.
• Exceptional organizational and multitasking abilities.
• Proficiency in relevant travel and customer relationship management tools.
• Customer-focused mindset with the ability to handle high-pressure situations
• Have worked in a multi-national company and/or have support multiple countries

Educational Requirements:

• Bachelor’s degree in Travel, Tourism, Business Administration or related field
• Bachelor’s degree in Sustainability focused on scope 3

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