General Manager

TapTalent.ai


Date: 2 weeks ago
City: Makati City
Contract type: Full time
We're Hiring: General Manager!

Qualifications

  • Proven experience (3+ years) in retail management, preferably in a floral or boutique setting

or hotel industry.

  • Strong leadership, organizational, multitasking, and problem-solving skills.
  • Excellent communication and interpersonal abilities (especially VIP clients).
  • Knowledge of floral design is a plus but not mandatory.
  • Proficient in inventory and point-of-sale systems.
  • Flexibility to work weekends, holidays, and peak floral seasons

Preferred Skills But Not Required

  • Basic floral industry knowledge
  • Visual merchandising skills
  • Social media management experience
  • Artistic & Aesthetic Sensibility

Job Summary

We are seeking a dynamic and experienced General Manager to oversee day-to-day operations of

the shop. The ideal candidate will be passionate about floral design, retail operations, and customer

service. This role is responsible for managing staff, maintaining inventory, ensuring high-quality

service, and driving sales performance.

Job Description

The employee is responsible in performing the following duties and responsibilities:

Key Responsibilities

Operations Management:

  • Oversee daily retail operations, including opening/closing procedures.
  • Ensure the shop is clean and well-organized,
  • Manage deliveries and ensure timely fulfillment of customer orders.
  • Implement operational policies and procedures to improve efficiency.

Leadership And Team Management

  • Lead, train, support, and supervise the team
  • Foster a collaborative and productive work environment.
  • Create and manage staff schedules, performance reviews, and hiring needs

Customer Service

  • Provide excellent customer service, resolve complaints, and handle special requests.
  • Cultivate relationships with repeat clients and corporate accounts.
  • Ensure the highest standards of quality and customer satisfaction are met.

Inventory & Supplier Management

  • Monitor and manage inventory of supplies.
  • Coordinate with vendors and suppliers.
  • Minimize waste and ensure proper flower care and storage.

Sales & Marketing

  • Develop and implement strategies to boost in-store and online sales.
  • Manage social media accounts and online promotions.
  • Coordinate seasonal promotions and special events (e.g., Valentine’s Day, Mother’s Day).
  • Collaborate on visual merchandising to ensure the shop is always inviting and on-brand

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