General Manager

We're Hiring: General Manager!

Qualifications

• Proven experience (3+ years) in retail management, preferably in a floral or boutique setting
  
  

or hotel industry.

• Strong leadership, organizational, multitasking, and problem-solving skills.
• Excellent communication and interpersonal abilities (especially VIP clients).
• Knowledge of floral design is a plus but not mandatory.
• Proficient in inventory and point-of-sale systems.
• Flexibility to work weekends, holidays, and peak floral seasons
  
  

Preferred Skills But Not Required

• Basic floral industry knowledge
• Visual merchandising skills
• Social media management experience
• Artistic & Aesthetic Sensibility
  
  

Job Summary

We are seeking a dynamic and experienced General Manager to oversee day-to-day operations of

the shop. The ideal candidate will be passionate about floral design, retail operations, and customer

service. This role is responsible for managing staff, maintaining inventory, ensuring high-quality

service, and driving sales performance.

Job Description

The employee is responsible in performing the following duties and responsibilities:

Key Responsibilities

Operations Management:

• Oversee daily retail operations, including opening/closing procedures.
• Ensure the shop is clean and well-organized,
• Manage deliveries and ensure timely fulfillment of customer orders.
• Implement operational policies and procedures to improve efficiency.
  
  

Leadership And Team Management

• Lead, train, support, and supervise the team
• Foster a collaborative and productive work environment.
• Create and manage staff schedules, performance reviews, and hiring needs
  
  

Customer Service

• Provide excellent customer service, resolve complaints, and handle special requests.
• Cultivate relationships with repeat clients and corporate accounts.
• Ensure the highest standards of quality and customer satisfaction are met.
  
  

Inventory & Supplier Management

• Monitor and manage inventory of supplies.
• Coordinate with vendors and suppliers.
• Minimize waste and ensure proper flower care and storage.
  
  

Sales & Marketing

• Develop and implement strategies to boost in-store and online sales.
• Manage social media accounts and online promotions.
• Coordinate seasonal promotions and special events (e.g., Valentine’s Day, Mother’s Day).
• Collaborate on visual merchandising to ensure the shop is always inviting and on-brand