Front Office Agent

Shangri-La The Fort, Manila

Shangri-La The Fort, Manila is located within Fort Bonifacio, a former military base and city centre. With 60 storeys high, the complex is comprised of 576 hotel guestrooms and, 97 hotel residences and 98 exclusive Horizon Homes, the high rise building is a Manila landmark. The new hotel complements the company’s five existing properties in the Philippines.

The mixed-use business, residential and retail tower is located along 5th Avenue and 30th Street, within the new, fast-developing Taguig business district. It is a 30-minute drive from the Ninoy Aquino International Airport, and is also close to the Manila Golf Club and Manila Polo Club, 10 minutes from Makati district, the capital’s financial, cultural and entertainment hub with first-class shopping malls.

Duties

• Provide a personalised guest service experience
• Create a memorable experience for the guests
• Maintain the high standards of service in Front Office
• Assist guests with any issues or problems
  
  

Responsibilities

• Preferably a college graduate with a degree in Hospitality or in the same capacity
• Preferably with relevant experience with an international 5* hotel group or in the same capacity
• Preferably with Front Office experience
• Preferably communicates with fluency in English (and local language)
• Loves interacting with guests and customers
• Is a self-starter and a team player
• Takes pride in being a hotelier
• Loves being creative with an eye for detail
• Enjoys crafting best-fit solutions for the guests