FreshChat Sales Support Representative

Wing is on the exciting mission of redefining the future of work for companies across the world. We are looking to be the one-stop shop for companies looking to build world-class teams & place their operations on autopilot.

The Role: Chat-based only. Responsible for answering inquiries relating to the company’s products and services, assisting customers with sales, informing clients of products and/or services or add-ons that may or may not have been considered previously, has the ability to work under pressure, able to multi-task.

Responsibilities:

• Attracts potential customers by answering product and service questions and suggesting information about other products and services
• Recommends potential products or services to management by collecting customer information and analyzing customer needs
• Prepares product or service reports by collecting and analyzing customer information
• Understand Wing’s different offerings and the value that we provide for each industry through each vertical to answer questions and offer additional value to the customer
• Report unusual activity to management
• Asked open-ended questions to assess customer needs
• Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department
• Recording sales trends and liaising with account managers to develop sales strategies
• Manage concurrent chats
• Promote and communicate to customers current marketing campaigns and promotions
• Adhoc tasks
  
  
  

Qualifications:

• Excellent written and spoken English communication skills
• 3+ years of experience with sales chat-based customer support or related role
• Comfortable with Chat-based Service tools (Zendesk, FreshDesk, Zoho, etc.)
• Comfortable with Mac, Windows, Chrome, iOS, Android, and video call communication tools (Zoom, Google Meet, etc)
• Understanding of online software (SaaS) services and/or technology-based solutions
• Positive attitude with the desire to contribute to the success of the company and the ability to remain professional while under pressure from customers
• Exceptional interpersonal skills
• Above average typing speed
  
  
  

Environment & technology needed for the job:

• Fast reliable Internet connection & reliable electricity
• Professional microphone headset or functional computer microphone equivalent
• Fast, responsive computer
  
  
  

Compensation:

• 18,000 PHP to 20,000 PHP
• Work on a 100% remote team that's spread across the globe
• Be a part of an early-growing customer success team at an early-stage, high-growth company
  
  
  

Benefits:

• People-focused company with a culture centered on community and personal growth
• Ability to network with executives at one of the fastest-growing companies in the US
• Opportunity to obtain knowledge about many industries simultaneously
• Remote work friendly
• Avenues for rapid promotion & salary increases as the company scales
  
  
  

Schedule: 8-9 hour shift (1hr Lunch Break) Monday - Friday Pacific Standard Time