Fraud Investigation Assistant

Bank of the Philippine Islands (BPI)


Date: 1 week ago
City: Manila
Contract type: Full time
The Fraud Investigation Assistant is primary responsible for the preparation, documentation, and preliminary investigation of "complex" cases based on the agreed Turn-Around-Time (TAT) to ensure that impartial disposition is given based on facts, gathered evidence/s and information.

Responsibilities

  • Ensures correctness and completeness of investigation of fraud cases.
  • Handles escalated cases from branches, senior management and other government agencies.
  • Reports open banking fraudulent transactions to partners for blocking / possible reclamation.
  • Sends formal letter and provides feedback to fraud complaints.
  • Creates incident reports for special handling clients.
  • Handles testing and implementation of various User Acceptance Testing (UAT) related to Department’s functions.
  • Ensures compliance to the Unibank’s policies and procedures while providing exceptional support and service to various business units and clients.
  • Recommend process improvements to deliver quality service to customers.
  • Suggest streamlining and alignment of processes reduce UTC and wastes and to meet Service Quality standards.

Qualifications

  • Bachelor’s Degree of any business-related course
  • 1-2 years of fraud investigation experience

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