Financial Crime Operations Manager

What's the role?

Expect lots of support and encouragement while you’re here. You’ll be working alongside people who are passionate about what they do and eager to share their knowledge. At Shell, we value career growth—you’ll have limitless opportunities to explore new areas of expertise or take your career in a new direction.

Reporting to the Head of Financial Crime for Trading and Supply, the FC Operations Manager manages the Counterparty Due Diligence (CDD) team and, the Enhanced Monitoring & Sanctions Screening Team and the FC Screening team within the global Financial Crime team.

What You'll Be Doing

The FC Operations Manager has responsibility for:

• Performance of the Operations teams under their reporting line in line with productivity and quality targets;
• Managing urgent/escalations from the business managers through the escalations process.
• Providing Subject Matter Expert knowledge
• Resourcing the Operations teams teams to meet business demand;
• Building the capability of the global financial crime team.
  
  

The FC Operations Manager will be expected to:

• Oversee the global throughput of approvals of non-high risk counterparties (led by LOD1);
• Drive continuous improvement within the FC OPs team, including embedding new ways of working, process re-engineering and improved cross-team communication;
• Resource the FC Ops teams to meet onboarding demands;
• Build the capability of the FC Ops teams to meet productivity and quality standards;
• Manage exceptions to Financial Crime policies and procedures;
• Manage escalations from FC Ops process on risks and issues identified by the global FC Ops team;
• Where applicable verify the accuracy and completeness of any Management, Board and Regulator reports in relation to Financial Crime;
• Liaise closely with the Trade Compliance Manager and their team to oversee the resolution of any T&S Trade Controls or Sanctions issues;
• Act as a SME for Financial Crime related queries and issues within T&S;
• Collaborate with the T&S Compliance Training team to develop and deliver Financial Crime training to the global T&S Compliance team and the T&S business;
• Input into overall Compliance IT strategy and roadmap for investment into the enhancement of Financial Crime tools;
• Be an active, effective and collaborative member of the extended Financial Crime Leadership Team;
• Develop the skills and competencies of the global FC Ops team.
  
  

Dimensions:

• Member of the extended Financial Crime Leadership Team.
• Manage teams across SBO Locatons, Krakow and Manila
• Approval of counterparty files per MOA
• Direct line management of approximately 4 FTE
  
  

What You Bring

• Education to degree level or above (or equivalent work experience).
• Previous experience in managing Counterparty Due Diligence (CDD) teams is essential.
• Previous experience managing teams across multiple locations is essential
• Minimum 10 years experience in AML/Financial Crime Compliance is preferred
• Extensive knowledge of global financial crime regulation and legal requirements.
• Ability to apply risk-based analysis to questions relating to Financial Crime, especially in the CDD area.
• Knowledge of the global Energy markets (Gas, Power, Carbon and Oil) and financial markets is desirable.
• Comfortable in managing change across the organisation and adapt approach based on learnings to drive improvements.
• Proven leadership experience with a demonstrated ability to motivate, develop and drive performance and encourage positive team dynamics.
• Robust written and verbal communication skills with the ability to influence at all levels of an organisation, both internally and externally, and engage with a wide range of stakeholders. Credible and persuasive in ensuring the needs of our complex business are fully understood, resolve conflict and deliver tough messages.
• Demonstrated ability to collaborate and partner effectively within a global leadership team.
• Compliance is a foundation of the way in which T&S does business and therefore integrity is one of the fundamental values that we are seeking as part of the Financial Crime Team. We believe integrity is the hallmark of a person who demonstrates sound moral and ethical principles during their work. Integrity is the foundation on which co-workers build relationships, trust, and effective interpersonal relationships. It is essential that the successful candidate will be able to give clear examples of integrity as one of their core values.