Field Technical Services Team Leader

Tangent Solutions, Inc.


Date: 3 weeks ago
City: Pasig City
Contract type: Full time
Job Description

  • Responsible for leading a team of field technicians, providing direction, support, and performance feedback.
  • Schedule and assign tasks to team members, ensuring optimal coverage and productivity.
  • Conduct regular team meetings to review performance, address issues, and discuss new procedures or updates.
  • Provide technical support and guidance to field technicians, including troubleshooting and problem-solving for complex issues.
  • Ensure that all installations, repairs, and maintenance work is completed to high standards and in compliance with client requirements.
  • Act as the primary point of contact for customers regarding field service activities, addressing any concerns or issues.
  • Ensure that technicians deliver excellent customer service and maintain positive client relationships.
  • Train new technicians on company procedures, technical skills, and safety protocols.
  • Conduct ongoing training and professional development to keep the team updated on new technologies and best practices.
  • Maintain accurate records of field service activities, including job statuses, equipment used, and time spent on each task.
  • Prepare and submit regular reports on team performance, customer feedback, and any issues encountered.
  • Ensure proper coordination with internal and external Customers.

Requirements

  • Must be a graduate of any 4-year course. Preferably courses related to IT.
  • With at least 1 year of experience in a team leader/supervisory role in a technical services role.
  • Has experience or a background in providing excellent customer service.
  • Results-Oriented with Data Insights
  • Strong problem-solving abilities and attention to detail.
  • Effective communication and interpersonal skills.
  • Ability to work independently and as a part of a team.
  • Amenable to working overtime, holidays, and weekends as required
  • Willing to do Fieldwork as needed.
  • Amenable to start immediately.

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