Customer Service Representative

We're Hiring: Customer Service Representative!

We are seeking a professional Customer Service Representative with a passion for growing a long-term career, building relationships, and working with a team of client professionals. The role is ideal for those with a passion for assisting clients with their purchasing orders while building relationships and helping to identify their needs. Has a passion for delivering a personalized and caring experience, anticipates and resolves client concerns with the goal of exceeding expectations, no matter how large or small the request.

Duties And Responsibilities

• A genuine passion for delivering outstanding customer service with empathy and professionalism.
• Proficiency with customer support platforms (e.g., Zendesk, Gorgias, or similar) and Microsoft Office/Google Suite.
• Operate in a professional, fast-paced environment that demands accuracy, multitasking, and effective communication to resolve issues efficiently.
• Engage with customers and thoroughly understand their needs and provide comprehensive solutions on the first interaction.
• Actively listen to, assess, and address customers’ concerns by offering tailored solutions through calls, email, chat and sms.
• Learn and adapt to new information and technology platforms.
• Engage with customers – begin a conversation, anticipate what questions a customers will have, actively share information using plain language, build rapport, and handle objections.
  
  

Minimum Requirements And Qualifications

• Collaborative and proactive attitude with a willingness to learn.
• Displays passion, integrity, commitment, and drive to deliver a positive, differentiated service that improves our clients’ purchase experiences.
• Has a commitment to excellent attendance with proven reliability and can adhere to the agreed-upon work schedule.
• Has a dependable team-player attitude with an understanding that calls must be handled immediately.
• Has the ability to engage with customers – begin a conversation, anticipate what questions a customers will have, actively share information using plain language, build rapport, and handle objections.
• Is comfortable receiving ongoing performance feedback and coaching.
• Amenable to working in any setup and flexible working 10:00AM - 6:00PM European Time (Sat and Sunday OFF)
  
  

Education And/Or Experience

• At least 2 years in college or equivalent
• At least 2 years experience in a Customer Service role
• Cosmetic/Skin Care background is preferred
  
  

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Ready to make an impact? Apply now and let’s grow together!