FATCA & AEOI Services Supervisor

About Citco

JOB DESCRIPTION

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients' needs.

For more information about Citco, please visit www.citco.com

About The Team & Business Line

Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

Responsibilities

Your Role:

• Manage communications and ongoing relationships of investment managers, investors, and other external and internal stakeholders. Manage expectations and ensure that all queries are dealt with in a timely manner. Provide excellent service to clients via direct or indirect contact.
• Maintain and improve knowledge of the Automatic Exchange of information regulatory and compliance environment as it impacts service and/or clients, including industry research and analysis as required.
• Be able to prepare / review client reporting analysis
• Communicate with internal and external stakeholders, speaking with clients via email and phone
• Handle sensitive and priority clients with complex structures/deliverables
• Communicate daily with remote teams and reporting lines; preparing and providing progress and status updates and escalating items as required.
• Prepare, and/or review prepared AEOI filing analysis output from back office for delivery to clients.
• Review and provide feedback on self-certifications and IRS withholding forms
• Read and interpret Financial Statements in order to determine account values.
• Research, analyze and provide recommendations for process improvements to increase operational efficiencies.
• Identify, analyze and troubleshoot classification and re-classification inconsistencies.
• Additional tasks as assigned
  
  

Qualifications

About You:

• Degree qualified (preferably in a discipline relevant to Financial Services)
• 4+ years’ experience in Financial Services, with exposure to FATCA and CRS regulations an advantage
• Proven strong client relationship skills
• Proven experience managing multiple projects / deliverables; excellent organizational and multi-tasking skills
• Proven experience managing at team, at least 3+ years experience
• Exceptional attention to detail
• Results driven and self-motivated
• Ability to work in global teams and adapt to different communication styles
• Proficient in Microsoft Office applications
• Experience in Client Service and dealing with clients directly
• Able to supervise staff and ensure good client service
  
  

Key Competencies

• Client Relationship Management
• Communication
• Business, Technical and Commercial Awareness
• Quality and Risk Control
• Decision Making
• Developing Working Relationships with others
• Leadership
• Organization and Resources Management
  
  

Our Benefits

Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.