EMEA Consumables Management Specialist

Responsibilities : JOB PURPOSE/MISSION/SUMMARY: The MPS Consumables Specialist is responsible for the monitoring and management of any consumables (supplies and service parts) exceptions that occur daily in the system, with the goal of ensuring that MPS customers receive the right consumables at the right time, in accordance to their contract. They are also responsible for the day-to-day communications necessary to ensure effective and efficient operations in the Managed Print Services business The individual directly reports to the Team Lead, while working closely with other Lexmark employees and teams in Cebu, as well as those residing in the geography he/she supports (geo operations), including teams who may reside in the Lexington Headquarters (WW Process Teams, Systems Support, etc.) The specialist is responsible for the smooth and accurate execution of worldwide MPS standard processes for Consumables Management KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS: The MPS Consumables Management Specialist is responsible for the following:

• Daily management of the alert log to ensure accuracy of alerts
• Daily analysis and management of MPS Consumables Management Service Requests that fall into exceptions and the resolution of these in accordance to worldwide standard processes and Service Level Agreement (SLA)
• Accurate and timely processing of orders requested through various tools or from onsite / customer-facing counterparts/ other MPS teams
• Daily analysis and management of orders that fall into exceptions and the resolution of these in accordance to worldwide standard processes and Service Level Agreements (SLA)
• Daily management of returns requested from various MPS teams in Cebu or the geographies supported
• Generation, analysis, and management of reports using standard tools and practices
• Escalation of any system or process issue(s) experienced to the correct support group(s)
• Participation in continuous improvement activities or initiatives

COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES: CUSTOMER-FOCUS

• Ability to listen to the customer’s issues and address them through the flawless execution of worldwide standard practices
• Displays a positive attitude to the customer and to the team
• Able to use all options / resources available to address a customer’s issue / escalation
• Displays a sense of urgency when processing / addressing customer requests, issues, or escalations
• Ability to stick to tight schedules and deadlines

TECHNICAL SKILLS

• Basic Microsoft (MS) Excel skills is required
• Proficiency in other MS Office programs (Word and PowerPoint) is required; experience with Visio and PowerBI is a plus
• Ability to type 38-40 words per minute
• Basic knowledge of and experience with Google applications – Gmail, Hangouts, Drive, Docs, Calendar, etc. is preferred

COMMUNICATION SKILLS

• Competent in the use of different methods of communication: email, chat, telephone, or other official communication tools
• Conveys information clearly and effectively, both written and verbal, to a global group of teams
• Listens actively and effectively

LANGUAGE SKILLS

• Ability to read, analyze, and interpret general business process documentation, standard work / procedures, and corporate procedures/regulations
• Ability to effectively present information and respond to questions from leadership groups, counterparts, and stakeholders

TEAMWORK

• Works well with others
• Motivates and reinforces global teamwork
• Develops rapport and trust
• Works to reinforce worldwide process standards
• Mature and flexible; able to work with different personalities and cultures

PROBLEM -SOLVING

• Understands the relevant aspects of the issue(s) raised by the customer
• Has problem-solving capabilities, where the use of LEAN principles is a plus
• Able to prioritize problems or issues according to any risks involved

REASONING ABILITY

• Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standards may exist
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule for
• Ability to prioritize transactions accordingly

SECURITY COMPLIANCE Employees are required to maintain compliance with LEXMARK safety, security, and privacy programs. Employees are responsible for being active participants in LEXMARK safety, security and privacy programs to protect LEXMARK’s business operations, facilities, and physical and intellectual property, and to ensure a safe and secure working environment for all LEXMARK’s employees ETHICS COMPLIANCE Lexmark Research and Development Corporation is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company’s policies. Employees are encouraged to observe the highest standards of professionalism at all times, and are expected to adhere to the Lexmark Code of Conduct How to Apply ? Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now!