Earn up to 30K plus 30K Joining Bonus as an Airline Specialist | Cebu IT Park

Earn up to 30k plus 30k Joining Bonus as an Airline Specialist | Cebu IT Park

(Terms and conditions apply)

Key Responsibilities:

• Responsible for handling inbound and outbound calls from any part of the globe that the call originates from
• Equipped to handle all general reservations and deal with changes to all reservations
• Process refunds to passengers and answer general airline and reservation queries
• Handle mileage plus reservations and queries
• Able to make a service recovery in the event the agent understands that he has made a mistake or an error or get the same done through his supervisor
• Ensure accurate documentation of customer profiles/reservations
• Handle customer complaints and provide first time resolution
• Keep oneself updated, aware of, and compliant to all Company policies and procedures which include
• Information Security Management Systems
• Keep all company information which includes customer information confidential and secured

Qualifications:

• Senior High School Graduate, Undergrad. (Completed 4 semesters in 2nd year college with no back subjects); Associate Graduate or College Graduate
• With at least 12 months of BPO experience
• With good to excellent English communication skills
• Good team player
• Willing to learn and be trained
• Willing to work onsite in Central Bloc, Cebu IT Park

Rewards and Incentives:

• Competitive salary

• Up to 20k worth of amazing incentives and rewards

• HMO as early as day two

• State of the art facilities (Gym, Karaoke, Pantry, etc.)

• Night shift differential pay

• Career growth opportunities

• Accessible work location

• Fun environment