Store Supervisor (CEBU CITY)

Store locations:

• SM Seaside
• Nustar Hotel and Resort
• Ayala Mall
• Ayala Central Block

Duties and Responsibilities:

• Manages the overall operations of the branch; leads in supervising the store operations including the cashiers, sales consultants, and other employees assigned in the store. (e.g utility & security guards)
• Ensure promotions are accurate and in tune with the company’s standards, maintain outstanding store condition and visual merchandising standards.
• Prepares daily, weekly, and monthly sales reports.
• Recruit, coach, counsel, discipline, and train employees
• Evaluate self-on-the-job performance, as well as other staff.
• Maintain inventory and ensure items are in stock.
• Maintain health and safety measures and store’s cleanliness; complete store administration and ensure compliance with policies and procedures.
• Help, drive, motivate, and encourage retail sales staff to achieve sales targets.
• Handle customer complaints, issues, and questions; ensure high levels of customer satisfaction through excellent service.
• Report on buying trends, customer needs, profits, etc; propose innovative ideas to increase market share.
• Conduct personnel performance appraisals to assess training needs and builds career path.
• Deal with all issues that arise from staff or customers (complaints, grievances, etc)

Job Specifications:

• Graduate of 4-year business course
• With at least one (1) year of experience in the same/related field
• With excellent selling and customer service and management skills
• With strong leading and organizational skills and business orientation
• With extensive experience in retail/fast food operation
• Must be willing to work on holidays and weekends.
• Must be proficient in both oral and written communication.

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