Director of Operations (Healthcare)

Discover your 100% YOU with MicroSourcing!

Position: Director of Operations (Healthcare)

Location: Metro Manila

Work setup & shift: Hybrid | Night shift

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Above-market compensation, healthcare coverage on day one (plus one or more dependents), paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Be part of a leadership culture that values teamwork and engagement.
• Work-Life Harmony: Stable schedules and leadership autonomy that support balance.
• Career Growth: Opportunity to lead, scale, and innovate operations in the healthcare domain.
• Inclusive Teamwork: A workplace that embraces diversity and inclusion across all levels.
  
  

Your Role

As a Director of Operations (Healthcare), you will oversee site-level operations, ensuring excellence in service delivery, compliance, and business growth. You will manage strategic planning, resource allocation, and operational performance while driving efficiency and high-quality patient support outcomes for U.S.-based healthcare clients.

Key Responsibilities

• Provide overall leadership and direction for healthcare operations.
• Develop, implement, and monitor operational strategies to achieve client and company objectives.
• Oversee workforce planning, staffing, and resource allocation across accounts.
• Drive operational excellence, compliance with healthcare standards, and adherence to client SLAs.
• Collaborate with senior leadership to ensure profitability and sustainable business growth.
• Lead continuous process improvements, innovation, and best practices in healthcare operations.
• Monitor KPIs and deliver performance reports to stakeholders.
• Serve as the key point of contact for client escalations, building strong relationships and trust.
• Mentor, coach, and develop management teams to strengthen leadership pipelines.
  
  

What You Need

Non-negotiables / Minimum Requirements

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
• Minimum 10 years of experience in healthcare operations, with at least 5 years in a senior leadership role.
• Proven experience managing large-scale healthcare delivery operations or BPO healthcare accounts.
• Strong understanding of U.S. healthcare systems, compliance, and HIPAA regulations.
• Excellent leadership, organizational, and communication skills.
  
  

Preferred skills/experience:

• Master's degree in Healthcare or Business Administration.
• Experience as a Site Director or equivalent leadership role in healthcare outsourcing.
• Demonstrated success in building client relationships and managing multi-site operations.
• Data-driven decision-making and proven success in operational scaling.
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment and our way of life. Here, we don't just accept your unique authentic self—we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit www.microsourcing.com

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