DE029516-Order to Cash Operations Sr Manager

Accenture in the Philippines


Date: 3 weeks ago
City: Quezon City
Contract type: Full time

  • ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Order to Cash Operations Sr Manager WORK SETUP: Hybrid OVERALL PURPOSE: To fulfill the demand for a career level 6 requirement for the Order-to-Cash tower with strong Collections Skills RESPONSIBILITIES:
  • Responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality)
  • Act as point-of-contact of the company and the client in the following areas, but not limited to, billing, credit management, cash applications, order management, and collections.
  • Act as an escalation point for all Order-to-Cash related issues raised by the client. Ensure the fast resolution of these issues and find ways as well to prevent them from happening again
  • Communication with the client to ensure that the AR department complies with the latest changes in the procedures
  • Develops good client relationships and good relations with the colleagues
  • Lead client meetings to discuss debtor performance and address issues as required
  • Actively seeks opportunities for Continuous Improvement initiatives to improve collection-related processes, services and deliverables to the client
  • Prepares forecasts / budget for the Team and conduct manual invoicing
  • Review account status for credit release
  • Contact customers to confirm open items for cash reconciliation, check control, credit reconciliation, residual invoice
  • Update deferred account list
  • Provide AR account updates and prepare aging report and send SOA to customers, follow up with customers
  • Identify AR accounts-related requests and process if approved
  • Identify collection issues and escalate to responsible owner
  • Prepare write off report
  • Confirm disputed invoice and contact customers if dispute is valid
  • Identify accounts with billing issues/revenue recognition problems
  • Collect and gather data for AR Reports
  • Prepare regular / daily reports
  • Complies with all clients published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to
  • Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period
  • Facilitate the operational Change Request (CR) process OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Quezon Gateway Tower 2


    • SKILL AND QUALIFICATIONS:


  • Standard SDL profile
  • >12 years of any Finance / F&A experience; 10+ years of supervisory experience


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