DE027127-Sales Operations Senior Manager

Accenture in the Philippines


Date: 1 week ago
City: Cebu City
Contract type: Full time

  • ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---


    • POSITION TITLE: Sales Operations Senior Manager

    WORK SETUP: Return to Office

    OVERALL PURPOSE:

    Assign all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team.

    RESPONSIBILITIES:


  • Strong communication, project management, stakeholder management skills.
  • Manages whole Global Intercompany process
  • Supports high quality work through a positive environment
  • Monitors efficiency of Intercompany team with a focus on improvement
  • Ensures site meets performance objectives
  • Responsible for Intercompany financials including expenses, labor and facility costs
  • Maintains agreed service levels for Intercompany process
  • Produces site scorecard metrics as needed by Client and Accenture leadership
  • Front line contact for Client operations for questions or issues surrounding service levels specific to Intercompany process
  • Identifies additional non-client specific training for staff to enhance skill sets among all levels
  • Remains current on risk management/insurance trends, client initiatives and other necessary topics
  • Assists in the creation of Performance Improvement Plans (PIPs) for staff not meeting expected production or quality targets
  • Creates incentive programs and performance awards
  • Proactively identifies and initiates processes that will improve client perception.
  • Serves as a mentor and role model for all unit employees
  • Coaches Intercompany team acclimate to Accenture culture and methodologies
  • Shares ideas freely and openly to build a collaborative unit
  • Creates a Great Place to Work environment
  • Performs and/or manages special projects as approved for the client, under the direction of the Unit Lead
  • Ability to manage high level escalations
  • Mobilize appropriate resources
  • Support sales opportunities and ensure the feasibility of the proposed solutions and delivery of the solution by leveraging Accenture’s full capabilities
  • Improve client and customer relationships working with Client Account and Account Management Team leadership - Plan, deliver and execute project(s) and program(s)
  • Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations where the services are provided (e.g., client-site, delivery center)
  • Address performance issues across the client(s)/portfolio(s); create the operational approach and implements continuous improvement
  • Implement standard SLA commitments and other financial/operational metrics for client(s)/portfolio(s)
  • Support the achievement of contract controllable income (CCI) targets, as well as the achievement of cost-to-serve targets; deliver efficiencies through standard processes and synergies
  • Manage recruiting, staffing, people engagement, pyramid, mix, utilization, cost-to-serve and capacity of service delivery staff to optimize balance between cost and delivery targets Ability to manage high level escalations
  • Ability to seek revenue and sales opportunities


    • OTHERS:

    Project Shift Schedule: Rotation

    Project Rest Day: Rotation

    Project/Team Location: Cebu Filinvest Cyberzone Tower 2

    SKILL AND QUALIFICATIONS:


  • Must have 12 years of experience in Service Delivery with strong background in Sales
  • 5 to 10 years of leadership experience
  • Experience in Telco is an advantage


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