Associate L1 1 1 1

Wipro


Date: 2 days ago
City: Cebu City
Contract type: Full time
Job description:

Job Description

PRINCIPAL RESPONSIBILITIES:

· Handle inbound and outbound calls according to defined quality, standards, policies

and procedures

· Deliver excellent customer service and ensure customer satisfaction in all calls

· Ensure accurate documentation of each call

· Attend to customer queries, concerns and complaints and provide first time call

resolution

· Escalate calls to proper parties following proper protocols

· Ensure compliance to all company policies and procedures

· Keep oneself updated, aware of, and compliant to all Company policies and

procedures which include Information Security Management Systems

· Keep all company information which includes customer information confidential and

secured

͏

SKILLS REQUIRED:

· Customer service orientation

· Excellent English communication skills (verbal and written) with neutral accent

· Active listening skills

· Computer and keyboard skills (working knowledge of PCs e.g. MS Office)

· Teamwork

· Reasonable analytical skills

· Situation handling skills

· Good motivational fit (job, organization, location)

· Willing to work on shifting schedules, grave yard shift, holidays or rest days as may

be required by business exigencies

͏

CANDIDATE SPECIFICATIONS:

· At least Senior High School Graduate OR completed at least 2 years in college (with

no back subjects) OR a College Graduate

· With or without call center experience

· Experience in similar role may be required in specific programs with varying years of

experience

͏ ͏

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions.

Applications from people with disabilities are explicitly welcome.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Customer Excellence Specialist - SaaS

one.com, Cebu City
5 days ago
Education & ExperienceHigh School Diploma, general education degree or equivalent.Preferably with background in Customer Support / Technical Support (WordPress-related experience is a strong advantage).Strong written and verbal communication skills.Able to engage with customers warmly and effectively; maintain calm under pressure.Familiarity with WordPress core, plugins, and troubleshooting.Experience in analyzing logs, console errors, and server responses is a plus.Technical SkillsStrong working knowledge...

Implementation Consultant I

RealPage, Inc., Cebu City
6 days ago
OverviewThe Implementation Consultant will act as the primary business consultant for concurrent sales and client engagements. This position brings to our implementation team multi-family housing industry experience and the in-depth product knowledge and project management skills necessary to ensure client satisfaction and success with RealPage software products. The Implementation Consultant will encourage the use of additional RealPage products and service...

Solutions Analyst (Cebu)

Azeus Systems Limited, Cebu City
1 week ago
The Solution Analyst is responsible for designing and delivering web application solutions that align with user and business needs. This role combines business analysis with a strong technical foundation in relational database design and solution architecture. The Solution Analyst ensures that the application design not only supports workflows and business processes but is also technically robust and scalable.ResponsibilitiesStudy and analyze...