Data Support Senior Analyst (Contract)

POSITION SUMMARY

A Data Support Senior Analyst is the frontline support that enables the business to report on the key metrics. This
person manages the operational processes of existing finance and reporting systems. This involves uploading
data files into our reporting solution, extraction and sending of reports to business leaders, and administration of
our reporting systems. Ensuring compliance and timely delivery of reporting requirements, managing requests,
and troubleshooting issues will be part of the role. Triaging and assigning ServiceNow tickets from stakeholders
to the proper resources will also be included.

DUTIES AND RESPONSIBILITIES

• Manage stakeholder requests in service management queue on a timely manner
• Quick turnover of Operations support tasks with quality and clear responses
• Maintain Documentation of tasks up to date
• Providing first level of support for all systems query
• Conduct troubleshooting and root-cause analysis
• Deliver on ad hoc duties such as creation of reports, regular data sets, report information for end-users
• Assist with system upgrades/enhancements and reporting requests
• Conduct new user training / knowledge transition on tools supported
• Drive continuous process improvements
• Prepare regular operation performance reports for management
• Perform reporting, uploads, extraction, and administration task

QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• Outstanding analytical and problem-solving skills
• Result focused with ability to work in a fast-paced environment
• Time management, coordination, accuracy and attention to detail
• Demonstrates excellent written and verbal communication skills
• Ability to multitask, manage and handle multiple service initiatives simultaneously
• Proficient in Microsoft Applications
• Knowledgeable in Excel
• Ability to learn in-house developed IT systems and vendor products independently and quickly

MINIMUM EDUCATION AND /OR EXPERIENCE

• Bachelor’s degree in IT related courses or equivalent experience
• Minimum 3 years of relevant experience
• Experience TM1 or OLAP experience.
• Preferred experience in using PowerBI, ServiceNow and JIRA

OUR BUSINESS

Allegis Group is the global leader in talent solutions, focused on working harder and caring more than any other provider. We go further to understand the needs of our people – our clients, our candidates, and our employees – and to consistently deliver on our promise of an unsurpassed quality experience. That is the Allegis Group difference, and it is consistent across every Allegis Group brand.

With more than US$15.8 billion in annual revenues and over 500+ locations across the globe, our network provides businesses with a comprehensive suite of talent solutions — without sacrificing the niche expertise required to ensure a successful partnership. Our specialized group of companies includes: Actalent, Aerotek, Allegis Global Solutions, Aston Carter, Career Circle, Getting Hired, MarketSource, QuantumWork, TEKsystems and Major, Lindsey & Africa.

Allegis Group APAC has over 1,200 employees across the region operating from offices in Australia and New Zealand (ANZ), Hong Kong, Japan, Singapore (HPP), China, India, Malaysia, Philippines, and Thailand. We have ambitious targets, so we have a well-defined business strategy in place to ensure we are in the best possible position to achieve these targets, drive growth across our chosen markets and be successful.

WORKING WITH US

True to our commitment, your opportunity starts here! Our purpose is to create significant opportunity for people to achieve their goals through career success and fulfilment. The foundation of our collective success is rooted in our unwavering commitment to four shared core values – character, competitive spirit, relationships and serving others. The Manila Business Services (MBS) team is part of our Allegis Group Corporate Services that supports different operating companies across APAC; thus, you will get to grow and learn with our diversified workforce around the Asia Pacific. We follow a hybrid remote and in-office set up, follow Philippines Holidays, and primarily work on a day shift schedule unless required to work on other shifts due to businesses supported and projects.

Join us and be part of our aspiration to become the Regional Business Services Centre and Employer of Choice by delivering world class client, stakeholder, and employee experience, insights, and results.

Follow @AllegisAPAC on Instagram, to see what it's like to be part of our team.

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