Customer Support Specialist
Stealth Monitoring, Inc.
Date: 4 days ago
City: Pasig City
Contract type: Full time
Stealth Monitoring is looking for talented individuals like you! Be the next Customer Support Specialist.
Job Highlights
At Stealth Monitoring, we invite you to make a difference. Take over a position that creates community impact.
Get to work with skillful team members and experience limitless growth.
Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.
Job Highlights
- Day 1 HMO for you and two (2) of your dependents.
- Annual and Performance Based Salary Increase
- Additional Leave Credits
- Managing customer queries by responding to calls from clients of Stealth Monitoring.
- Building basic reporting to help track, manage, and improve our efficiency and effectiveness across our communications.
- May be required to work in one or multiple work queues/skill sets over various customer contact channels, systems and tools, according to the business needs
- Delivers at high performance level of response and resolution time, first-contact-resolution and customer satisfaction
- Maintain an up-to-date knowledge of, and adherence to, standard operating procedures
- Escalates issues to the appropriate departments for higher levels of support
- Know and adhere to all current company policies, procedures and protocols and any others which the company may introduce or revise from time to time
- Perform other duties as assigned
- Willing to work onsite in Ortigas Centre, Pasig City.
- Open to work during evenings, weekends, and holidays
- 2 years of experience
- Previous experience in a customer service setting, preferably in BPO and North America clients.
- Willingness to learn new technologies in CCTV monitoring
- Always remain alert during working hours
- Ability to sit for long period of time while carrying out monitoring duties
- Ability to respond quickly and decisively to potential security situations
- Excellent team player
- Flexible in assuming assigned shifts
- Computer literate and excellent knowledge/willingness to learn of video monitoring software
- Highly detail-oriented to ensure that all work performed is of the highest quality and meets all defined protocols
At Stealth Monitoring, we invite you to make a difference. Take over a position that creates community impact.
Get to work with skillful team members and experience limitless growth.
Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.
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