Customer Support Specialist
Qashier
Date: 2 weeks ago
City: Remote
Contract type: Full time
Remote
About The Job Customer Support Specialist
About the job Customer Support Specialist
Want to be part of the fastest-growing startup at the intersection of Retail, Fintech, and Data?
Qashier is looking for a Customer Support Specialist to support our growth!
We are a dynamic and fast-growing team excited about commerce, retail, and payments and the opportunity to transform these industries with data and technology.
Responsibilities:
Join Qashier, a fast-growing startup with an innovative platform transforming the retail and F&B industries. You'll play a crucial role in driving growth and decision-making while enjoying fantastic learning and development opportunities within our tight-knit team. Make a strong impact by collaborating with teams and markets to achieve business objectives and create an impact across the board.
Ready to make an impact on FinTech biz? Click 'Apply' or connect with me via email at [email protected] , and let's chat!
About Us
Qashier ( qashier.com ) is a venture-backed startup that provides smart point-of-sale (POS) solutions that help merchants digitise their businesses. We are transforming the way retail operations and payments is done. Our flagship product is the Qashier Smart Terminal, a connected, multi-purpose device that combines a cloud-based POS software, integrated payment acceptance and a proprietary app store in one uniquely designed device. Manage entire stores with just one sleek terminal on the counter!
About the job Customer Support Specialist
Want to be part of the fastest-growing startup at the intersection of Retail, Fintech, and Data?
Qashier is looking for a Customer Support Specialist to support our growth!
We are a dynamic and fast-growing team excited about commerce, retail, and payments and the opportunity to transform these industries with data and technology.
Responsibilities:
- Off-site troubleshooting, technical issue verification, and solving our merchants' concerns through phone, email, and live chat within target SLAs
- Partner with our merchants to effectively resolve issues through phone virtual meetings.
- Log merchants feature requests and feedback to the product team.
- Route leads and issues to the appropriate team (E.g., Sales lead to the Sales team, bugs to the Product Team, etc.) using established processes.
- Answer how-to questions, offer workarounds, and solve issues as soon as possible.
- Show composure, resilience, professionalism and flexibility.
- Minimum 1 year of experience in Customer Support, preferably in B2B
- Passionate about technology, startups, Fintech, and the retail space
- Strong interpersonal skills with good bilingual oral skills
- A keen attention to detail and customer service oriented
- Strong creative problem-solving skills
Join Qashier, a fast-growing startup with an innovative platform transforming the retail and F&B industries. You'll play a crucial role in driving growth and decision-making while enjoying fantastic learning and development opportunities within our tight-knit team. Make a strong impact by collaborating with teams and markets to achieve business objectives and create an impact across the board.
Ready to make an impact on FinTech biz? Click 'Apply' or connect with me via email at [email protected] , and let's chat!
About Us
Qashier ( qashier.com ) is a venture-backed startup that provides smart point-of-sale (POS) solutions that help merchants digitise their businesses. We are transforming the way retail operations and payments is done. Our flagship product is the Qashier Smart Terminal, a connected, multi-purpose device that combines a cloud-based POS software, integrated payment acceptance and a proprietary app store in one uniquely designed device. Manage entire stores with just one sleek terminal on the counter!
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