Customer Support Manager
Trucker Path
Date: 2 weeks ago
City: Mandaluyong City
Contract type: Full time
Description
Technical Skills:
a team.
Communication Skills: Excellent verbal and written communication skills, with the ability to communicate
effectively across all levels of the organization.
Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to think strategically and
execute tactically.
Customer-Centric: Passionate about providing excellent customer service and improving the customer
experience.
- Team Leadership: Lead and mentor a team of customer service representatives, providing guidance, support, and performance feedback.
- Customer Experience: Develop and implement strategies to improve customer satisfaction and ensure a seamless experience across all touchpoints.
- Zendesk Management: Oversee the use of Zendesk for ticketing, customer communication, and reporting, ensuring optimal use and customization of the platform.
- Microsoft Office Suite: Utilize Microsoft Office tools, including Excel for data analysis, Word for documentation, and PowerPoint for reporting and presentations.
- Jira Management: Work with Jira to track, manage, and resolve customer-related issues and collaborate with other departments for efficient resolution.
- Process Improvement: Identify and implement process improvements to increase efficiency and effectiveness of the customer service team.
- Training and Development: Develop training programs to enhance the skills of the customer service team, ensuring they are well-versed in product knowledge and customer service best practices.
- Leadership Skills: Strong leadership and team management skills, with a proven ability to motivate and develop a team.
- Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively across all levels of the organization.
- Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to think strategically and
- execute tactically.
- Customer
Technical Skills:
- Proficient in Zendesk for customer service management.
- Strong skills in Microsoft Office Suite (Excel, Word, PowerPoint).
- Experience with Jira for issue tracking and resolution.
- Familiarity with other customer service and project management tools.
- Creates and plans coaching for agents
a team.
Communication Skills: Excellent verbal and written communication skills, with the ability to communicate
effectively across all levels of the organization.
Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to think strategically and
execute tactically.
Customer-Centric: Passionate about providing excellent customer service and improving the customer
experience.
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