Enterprise IP Telephony Engineer

This job is with Accenture, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Ready to join Accenture's team of empowered people? We're looking for candidates with the following skills and experience for this role. Do you fit the profile? If you do, we'd love to hear from you!

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Who We Are

Accenture in the Philippines is a pioneer in Accenture's global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture's global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.

Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients' challenges. Our inclusive, diverse, and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.

What's in it for you?

At Accenture you will work on meaningful and innovative projects, powered by the latest technologies. You'll be immersed in industry best practices such as event-driven architectures and domain-driven designs. Accenture will continually invest in your learning and growth. You'll work with Accenture's certified practitioners, and Accenture will support you in growing your own tech stack and certifications.

We are seeking an experienced Enterprise IP Telephony Engineer to manage, maintain, and support our corporate and retail communication infrastructure. The successful candidate will be responsible for the hands-on administration of our telephone systems, including hardware, software, and voice services. This role involves everything from new installations and user support to troubleshooting complex issues across various platforms like Cisco, MS Teams, and analog systems to ensure seamless and reliable communication across all company locations.

Roles And Responsibilities

• Install, set up, remove, and store telephone handsets.
• Manage phone system setups for new store openings.
• Provide comprehensive support for telephone hardware, including conference room phones, headsets, and MCS Cisco hardware.
• Support and troubleshoot software including Jabber Soft Phone, CallManager, and Unity Voicemail.
• Address and resolve user-reported issues such as dial tone problems, inability to make calls, and poor call quality.
• Manage and support analog devices, including VG310 port resets, ATA187 devices, retail paging, and POS dialing systems.
• Administer E911 services, including ELIN programming and alerting.
• Manage MS Team Voice by assigning DIDs, handling user requests, and troubleshooting call quality.
• Oversee DID number assignments, call routing, and abbreviated dialing configurations.
• Provide dedicated support for conference room phones, including troubleshooting, moving, and setup.
• Maintain and troubleshoot SIP trunks, including monitoring and call routing management.
  
  

Qualifications

Qualifications

• Proven experience with installing and setting up telephone handsets and systems.
• Strong knowledge of Cisco Unified Communications, including CallManager, Unity Voicemail, and MCS hardware.
• Experience with softphone solutions like Jabber.
• Proficiency in managing analog voice gateways and devices (e.g., VG310, ATA187).
• Experience with E911 programming and alerting protocols.
• Demonstrated ability to administer and support Microsoft Teams Voice.
• Solid understanding of DID management, call routing, and SIP trunking.
• Excellent troubleshooting skills with the ability to diagnose and resolve call quality and connectivity issues.
• Experience providing support for various endpoints, including conference phones and headsets.
  
  

Additional Requirements

• The candidate should have minimum 2-5 years of experience in Enterprise IP Telephony
• This position is based at our Manila office
  
  

What We Believe

All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

Our position as partner to many of the world's leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

Accenture is committed to providing equal employment opportunities for persons with disabilities. Please let your recruiter know if you require reasonable accommodation to enable your participation in the recruitment process, they will be happy to assist you.

What's in it for you?

• Competitive Total Rewards (Compensation, Performance Bonus, 13th Month Pay, Day 1 HMO & Life Insurance Coverage)
• Expanded maternity leave up to 120 days*
• Expanded paternity leave up to 30 days*
• Flexible Working Arrangements*
• Healthy and Encouraging Work Environment
• Company-sponsored trainings like upskilling and certification
• Employee Stock Purchase Pan
• Loyalty and Christmas Gift
• Inclusion and Diversity Benefits
• Car and housing plan*
• Terms & Conditions apply
  
  

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, gender, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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