Customer Service Specialist- Cebu Based

Gothong Southern Shipping Lines, Inc.


Date: 10 hours ago
City: Cebu City
Contract type: Full time
Qualifications
  • Candidate must possess at least a Bachelor's/College Degree in any field.
  • At least 3 Year(s) of working experience in the related field is required for this position.
  • Experience in the same industry is a plus (Logistics and Supply Chain Company)
  • Preferably 1-4 Yrs Experienced Employee specialized in Customer Service or equivalent.
  • Required Skill (s): Customer Sevice, Complaint Handling, Keen to details and Reportorial Skills
Job Description
  • Respond to the voice of the customer to any medium (telephone, email, and digital queries)
  • ​Assist and Serve walk-in customers
  • Troubleshoot / Solve customers' concerns and resolve issues
  • Disseminate loading confirmation and cargo update, especially with the change of schedule
  • To maintain an updated schedule of our service provider all carriers)
  • Assist in the processing of bookings to shipping lines
  • Escalate issues related to our service provided to our customers
  • Monitor daily bookings from customers

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