Customer Service Representative (Healthcare- Immediate Hiring)

Position Summary

Receive inbound calls from members who are enrolled in a Medicare, Medicare Advantage or Medicaid plan. Assist those members with taking orders for items sponsored by the plan, update account information, provide plan information and resolve issues with utilization of the plan benefit. Place outbound calls as directed and necessary for member resolution. Work takes place in a standard office environment. Position could be onsite or remote (if applicable). Position requires sitting for a long period of time using a computer. Tasks involve the ability to reach with hands and arms, talk and hear. Specific vision abilities required by this job include: close vision, distant vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Responsibilities

• Update account information, such as a change of address or phone numbers.
• Research members who have benefit disputes
• Educate members on how the plan works, including benefits, participating retail markets (if applicable), and
  
  

items or products and services covered through the benefit.

• Submit catalog requests and retail card replacements to be mailed out upon member request.
• Educate and assist members with website registration, utilization, and how to order through the online ordering app.
• Educate and assist members to use the mobile app.
• Make concise and detailed notations as it pertains to member records.
• Answer questions pertaining to mailings sent out by the Health plan.
• Communicate with coworkers, management, staff, customers, and others in a courteous and professional manner.
• Conform with and abide by all regulations, policies, work procedures and instructions.
• Respond promptly when returning telephone calls and replying to correspondence.
• Act, dress, and behave in a professional manner to reflect a positive image of the company.
  
  

Requirements

• High school diploma or equivalent.
• Minimum 6 months of customer service experience is preferred
• Previous customer service experience is preferred or any equivalent combination of related training and
  
  

experience.

• Above average computer skill is required, including the ability to work in a Windows environment and
  
  

multitask within multiple software programs simultaneously.

• Communicate with coworkers, management, staff, customers, and others in a courteous and
  
  

professional manner

• Conform with and abide by all regulations, policies, work procedures, and instructions
• Knowledge of customer service best practices and principles.
• Excellent data entry and typing skills.
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situations appropriately, while demonstrating empathy.
• Resourceful, great at solving unstructured problems with little to no supervision in a fast-paced, high-stakes environment.
• Team Player: Demonstrates a strong ability to contribute to the business along with business unit team members and managers; establishes collaborative relationships with peers.
• Possesses strong interpersonal skills and the ability to establish, develop, and maintain business relationships.
  
  

Excellent written and verbal skills

Job Type: Seasonal

Benefits

• Paid training
  
  

Application Question(s)

Do you have BPO experience?

Are you amenable to working on shifting schedules?

Can you work onsite at IT Park?

How much is your asking salary?

Work Location: In person