Senior Manager, Fraud Prevention

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About The Job

The mission of the Senior Manager of Fraud Prevention role is to oversee partner fraud risk assessments for our global partners as part of the overall “Fraud Risk Assessment Program'' along with running fraud response investigations.

As Senior Manager of Fraud Prevention, You Will…

• Work cross functionally with internal leaders to complete holistic fraud risk assessments of partner programs
• Track and monitor partner assessment progress
• Track action items
• Understanding of current industry fraud trends and best practices
• Ability to conduct and lead customer facing fraud risk reviews
• Oversee fraud incident response investigations
• Generate and present executive level summaries of fraud incidents
  
  

As Senior Manager of Fraud Prevention, You Have…

• Bachelor’s Degree preferred
• Minimum 7-10 years of fraud risk experience, with at least 4+ years of management experience
• International travel may be required
• Proficient in the use and application of both MS Office Suite (Word, Excel, PowerPoint and Outlook) and Google products (Sheets, Slides, Docs)
• Ability to identify operational gaps and translate into actionable mitigation methods
• Must have exceptional and effective communication skills (oral and written) with an approach that builds and nurtures strong and lasting relationships
• Detail-oriented team player with creative problem-solving and project management skills
• Ability to effectively present information to executive leaders, clients, and customers
• Must have understanding of commonly utilized industry systems and tools to identify fraud risk gaps and recommend changes