Customer Service Representative (Healthcare)

EnfraUSA Solutions, Inc. is a Managed Service Provider based in Ortigas, Pasig City with nearly 20 years of expertise in outsourcing solutions. Focusing on providing more control, less hassle, and a quality-driven approach to recruitment.

EnfraUSA caters to clients from various industries and offers top-rated candidates trained in Fortune-500 companies for remote staffing needs.

The Role

How You’ll Make An Impact

• Ensure excellent customer service to clients/customers, by phone, chat, or email.
• Respond quickly and efficiently to all parties and maintain high customer satisfaction
• Maintain accountability and responsibility for the required assigned tasks
• Use good judgment to handle difficult situations
• Consistent documentation of all calls or activities accurately
• Constant demonstration of a positive attitude and willingness to learn!
• Responsibilities may adapt to the needs of the business
  
  

What You Need To Succeed

• Two years of BPO-experience is a plus.
• Amenable to a flexible schedule and onsite work setup.
• Excellent and professional English verbal/written communication skills.
• Proficient in Microsoft Office and Google Workplace.
• Strong work ethic and the ability to take direction well and work independently.
  
  

Ideal Profile

Good Communication Skills

With At Least 2 years of BPO Experience

Can start ASAP

Amenable to work onsite, Office located at 14/F The Orient Square Building F. Ortigas Jr. Road (formerly Emerald Avenue), Ortigas Center, Pasig City, Philippines

What's on Offer?

• Fantastic work culture
• A role that offers a breadth of learning opportunities
• Attractive Salary & Benefits