Customer Service Representative

About the Role

We have partnered with a premier wholesaler, specializing in exquisite artificial flowers, trees, home décor, furniture, and architectural lighting. As a Customer Service Administrator, you will ensure a great customer experience by managing orders, addressing queries, and coordinating with internal teams for seamless operations. You'll also maintain accurate customer data and support the company's commitment to quality service delivery.

Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do To be a part of transformation one person, one community, one business at a time.

We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision to transform through connection. We believe this is where the strength of Cooee and our partnerships lie in having clarity and conviction in purpose.

What you'll be working on:

• Respond to and process customer queries, orders, and complaints received through various channels including phone, email, social media, and in-person interactions
• Manage and maintain the customer account databases, including but not limited to MYOB, ScanXpress, websites, Dropbox, and marketing databases
• Provide internal support to employees, sales representatives, and agents
• Maintain expert knowledge of products and services offered by the company, including all brands
• Promote the company and its products, seizing every opportunity to maximize sales
• Process invoices and provide dispatch assistance to the warehouse team
• Manage and ensure that freight costs and charges to customers are accurate
• Notify customers about order collections and backorders
• Review and manage Open & Aged orders, ensuring timely delivery or cancellation
• Support the Management Team with administrative tasks
• Contribute to the administrative and operational efficiency of the company's head office, showrooms, and warehouse

What were looking for:

• At least 2-3 years of experience in a similar role
• Strong organizational and administrative skills
• Attention to detail and good communication skills
• Proficient in MYOB advanced or similar ERP (preferred)
• Ability to work independently and grow professionally

Job Type: Full-time, Day Shift

Onsite (Iloilo Office): 2nd Floor, Iloilo Gateway Hotel & Suites, Brgy. Mali-ao, Pavia, Iloilo

Onsite (Makati Office): 2nd Floor, Vicente Madrigal Building - 6793 Ayala Avenue, Makati City