Customer Service Representative -100% Non-Voice Account

Talent Outsourcing Channel Solutions


Date: 16 hours ago
City: Makati City
Contract type: Full time
  • Respond promptly and professionally to customer inquiries and requests via email, chat, and other non-voice channels
  • Troubleshoot and resolve customer issues effectively, while providing a positive customer experience
  • Accurately document customer interactions and maintain detailed records
  • Collaborate with cross-functional teams to ensure the successful resolution of customer concerns
  • Identify opportunities for process improvement and provide feedback to enhance the customer service experience
  • Adhere to all company policies, procedures, and quality standards

What We're Looking For

  • Proven experience in a customer service or call centre role, preferably in a non-voice capacity
  • Completed 2nd year college with no back subjects + Has work experience but not BPO; or NO BPO EXPERIENCE
  • HS/SHS Graduate and above + 6 mos. and up
  • Excellent written communication and problem-solving skills
  • Strong attention to detail and the ability to multitask in a fast-paced environment
  • Proficiency in English, both written and verbal
  • Familiarity with customer relationship management (CRM) software or similar tools
  • A team-oriented mindset and a commitment to providing exceptional customer service

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Customer Service Representative

Pelicen Incorporated, Makati City
2 days ago
Pelicen Inc. is currently seeking an ambitious, proactive, self-motivated and target driven Outbound Sales Agents. We specialize in teaching beginner-advanced candidates how to build a secondary or primary income via the financial market through our technology solutions. We have a fantastic and driven team, made up some of the best in the industry with a wealth of experience. We offer...

Nanny

INFINITY SPORTS INTERNATIONAL, INC., Makati City
2 days ago
A babysitter is responsible for ensuring the safety and well-being of children while their parents or guardians are away. They provide attentive care, engage children in age-appropriate activities, prepare light meals or snacks, assist with homework (if needed), and maintain a safe and clean environment.Key ResponsibilitiesSupervise and care for children in a safe, nurturing environmentPrepare meals, snacks, and bottles as...

Business Development Officer

Colliers, Makati City
3 days ago
Company DescriptionColliers International Group Inc. (NASDAQ: CIGI; TSX: CIG) is an industry leading global real estate services company with more than 15,000 skilled professionals operating in 68 countries. With an enterprising culture and significant employee ownership, Colliers professionals provide a full range of services to real estate occupiers, owners and investors worldwide. Services include strategic advice and execution for property...