Customer Service Associate – Tier 1 Outbound Support (WFO, Cebu)

If you are exploring outbound customer support roles or customer service jobs in Cebu within an outbound support environment, this role offers structured targets, skill-based performance metrics, and hands-on exposure to outbound calling operations. Fusion CX is hiring Customer Service Associates for a Tier 1 outbound process, ideal for professionals who are confident communicators, goal-driven, and comfortable handling outbound conversations in a fast-paced, work-from-office setup. This is a work-from-office role based in Cebu, suited for candidates who thrive in target-oriented customer engagement roles and value consistency, process discipline, and performance-based growth.

Job Description:

About the Role

As a Customer Service Associate – Tier 1 Outbound Support, you will be responsible for engaging prospects through outbound calls, understanding business requirements, documenting critical information, and meeting daily, weekly, and monthly performance targets. The role requires strong communication skills, multitasking ability, and adaptability to evolving program requirements.

Key Responsibilities

• Demonstrate clear, pleasant voice quality and professional outbound communication standards
• Handle outbound calls confidently and engage prospects in meaningful conversations
• Understand and relate to customer needs while maintaining a consultative approach
• Utilize outbound dialer systems efficiently and accurately
• Multitask between dialer usage and real-time documentation of critical information
• Maintain accurate records and documentation using approved office tools
• Apply industry-standard customer service practices during all interactions
• Meet defined daily, weekly, and monthly productivity and quality targets
• Discuss business requirements with prospects clearly and confidently
• Handle gatekeepers effectively and understand their role in the communication process
• Adapt quickly to program changes and evolving operational requirements
• Work independently while contributing effectively as part of a team
• Demonstrate strong problem-solving, persuasion, and presentation skills
• Remain self-motivated with a consistent focus on goal achievement

Responsibilities may evolve based on business and operational needs.

Job Requirements:

Education

• Completed High School or equivalent qualification

Skills & Competencies

• Above-industry-standard verbal communication skills
• Strong outbound calling and customer engagement capability
• Ability to multitask across dialer systems and documentation tools
• Proficiency in office documentation and basic computer applications
• Strong selling, persuasion, and presentation skills
• Above-average problem-solving ability
• High level of self-motivation and accountability
• Ability to work independently as well as collaboratively within a team
• Comfort with targets, performance metrics, and outbound sales-style conversations
• Adaptability to rapid process or program changes

Work Mode

• Work From Office (WFO)
• Location: Cebu, Philippines

Why Join Fusion CX?

At Fusion CX, outbound customer service teams operate in structured, performance-driven environments where communication skills and consistency are valued. As a Customer Service Associate in a Tier 1 outbound role, you will gain hands-on experience in outbound engagement, documentation accuracy, and target-based operations while working in a professional office setting. Fusion CX offers stability, clear expectations, and opportunities to build long-term capability in outbound customer support roles or call center or BPO customer service jobs or hiring in Cebu City.