Associate L1

Job Description

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Job Title: Associate L1 City: Cebu State/Province: Cebu State Posting Start Date: 1/5/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com Job Description:

Job Description

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

Q͏ualifications

• High School Diploma or General Educational Development (GED) certificate or equivalent in
  relevant work experience desired
• Previous telesales experience preferred.
• Ability to maintain the highest level of confidentiality.
• Excellent interpersonal, written and oral communication skills.
• Ability to work in a team fostered environment .
• Ability to work in a multi-tasked environment.
• Ability to prioritize and organize work.
• Ability to adapt to a flexible schedule

R͏oles and Responsibilities

• Communicate with potential customers by phone to solicit orders and quote prices to persuade
  customers to buy Client products or services.
• Explain services and special promotions to customers adhering to script, Client and government
  regulations.
• Up-sell and / or cross-sell products or services to customers where appropriate.
• Complete appropriate paperwork and record necessary customer sales information at time of sale.
• Document status of all calls indicating leads generated or leads which could not be pursued due to
  either disconnected phone numbers or lack of interest.
• Participate in projects, duties, and other tasks assigned by management .
• Make recommendations to implement improved processes.
• Basic Customer Service Skills.
• Demonstrate through communication, genuine interest and concern to what the customer/client is
  telling them.
• Demonstrates a willingness to help.
• Able to complete basic troubleshooting.
• Able to speak intelligently to computing and computing components.
• An eagerness to want to learn about computers and new technology. Inclusive of wanting learn the
  latest and greatest as it relates to Computers.
• Problem solving skills.
• Able to sell service to customers that are not able to repair service themselves.
• Making sure that the customer understands the benefits of what they are receiving and able to
  handle reluctance/objections.
• Candidate shall be responsible for all risk management & compliance activities as applicable to this
  functional role

M͏andatory Skills

• Computer Skills and Background.
• Basic understanding of how a computer works and the devices that are driven by the computer (ie.
  Internet (ISP), Drivers, Operating System, Hardware, Software, etc).
• Excellent Customer Service Skills.
• Ability to analyze and solve customer concerns.
• Customer Service Product and Service

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Deliver

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Mandatory Skills: Customer Service(Product&Service) .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention