Customer Relations Officer

HMR Philippines, Inc.


Date: 2 weeks ago
City: Mandaue City
Contract type: Full time
  • Respond to customer inquiries and provide information or assistance as needed
  • Handle customer complaints or product returns, and work towards resolving them in a timely and satisfactory manner
  • Maintain a high level of professionalism in all customer interactions
  • Collaborate with internal teams to address customer needs and improve customer satisfaction
  • Identify opportunities to enhance customer experience and suggest improvements to processes
  • Maintain accurate records of customer interactions and transactions
  • Stay up-to-date on company policies, and products
  • Proactively reach out to customers to ensure their satisfaction and address any potential issues
  • Daily posting on the Official FB PAGE of the store, and updating customers of the products through communication apps (Viber, WhatsApp)
  • Preparing the timeliness and accuracy of the CRO Weekly report
  • Driven to go the extra mile to hit sales requirements

Qualifications

  • Bachelor or undergraduate of business, communications, marketing, or other relevant fields
  • Highly sales-oriented and has an eager disposition to create positive customer experiences with HMR clients
  • Has 2 years of experience in Sales from various industries
  • Competent in using basic Word, Excel, PowerPoint applications, communications apps (Viber, WhatsApp), social media savvy, and owner of client database is highly preferred
  • Out-of-the-box thinker who strategizes sales-related initiatives
  • With retail sales industry experience
  • Knowledgeable in industrial items, appliances, computers, power tools, etc. is an advantage
  • Excellent communication skills both verbal and written

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