Customer Onboarding Specialist

RELX


Date: 3 weeks ago
City: Quezon City
Contract type: Full time
The Onboarding Specialist will be required to utilize skills from training, education, experience, or certifications to fulfil their daily responsibilities.

Responsibilities

  • Exhibit a passion to deliver superior client services by going above and beyond; doing whatever it takes to ensure each client contact is a positive experience with LexisNexis
  • Manage and coordinate new customer onboarding activities and act as the primary contact for all issues and opportunities related to the customer during the onboarding process
  • Diagnose and resolve problems utilizing department tools, resources, business judgment and expertise - resulting in increased customer confidence in LexisNexis as their service provider
  • Initiate the escalation process for unresolved customer problems
  • Create onboarding documents and self-service training materials for customers
  • Act as positive role model by demonstrating continuous performance improvement, solid business skills and support of department/company objectives
  • Promote excellence through high individual productivity, accuracy, and thoroughness- look for ways to improve and promote quality
  • Work effectively in a team environment by balancing team and individual responsibilities; Contribute to building a positive team spirit; proactively look for and act on opportunities to assist the team

Qualifications

  • Bachelor’s degree holder or at least completed 2 years in college with no back subjects.
  • At least 2 years of BPO exp
  • A great attitude and professional disposition with demonstrated oral and written communication skills.
  • Strong detail orientation and ability to follow defined processes
  • Self-motivated with solid time-management skills to completed required tasks.
  • Ability to use Microsoft Office applications (including Word, Excel, PowerPoint, and Outlook).
  • Experience with CRM systems a plus.
  • Previous experience in a telephonic or customer facing position is preferred.
  • Keen problem solving and a commitment to providing resolution to customer issues on the first pass.
  • Dedication to meeting the expectations and requirements of customers and ability to gain the trust and respect of the customer.
  • Highly motivated to work as a team player and perform as an individual contributor.
  • Experience working in a highly complex matrixed corporate environment is preferred.

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