Customer Experience Partner - Domain - Philippines

Job Description

Company Overview:

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

About Domain

Domain is a leading property marketplace reaching 7 million Australians each month, making it one of the country’s most recognised and trusted property platforms. Domain operates the Allhomes and CRE ‘commercial real estate’ platforms and provides product and solutions to consumers, agents, government and enterprise to digitise every step of the property journey. Learn more about Domain: https://www.domain.com.au/group/.

About The Role

Using online systems (Freshdesk, Realhub, Campaigntrack, Jobtrack, Bookings Manager) the Customer Experience Partner is responsible for providing best-in-class customer experience to Campaigntrack and Realhub (Realbase) clients

by ensuring accurate, consistent, and timely responses and resolutions to clients’ day-to-day requests and inquiries. Serves as the first line of support, owning response time and is responsible for triaging tasks for increased efficiency.

• Ensure the timely and successful delivery of solutions according to customer needs and objectives
• Ensures complex requests and inquiries are escalated to the appropriate Team in a timely manner by constantly monitoring Freshdesk.
• Ensure quick turnaround time for urgent and straightforward day-to-day requests of the clients in line with digital campaigns.
• Ensure artwork issues and requests of clients are attended to within the prescribed turnaround time by liaising client’s concerns with the Creatives team, conducting initial investigation on artwork issues (Creator, EVO, RH), uploading and delivering custom artwork requests, and adjusting artwork approval.
• Ensure all system-related requests such as but not limited to image uploads and client walkthroughs are done in an efficient and effective manner.
• Ensure all sales-related inquiries are endorsed to Sales team in a timely manner
• Ensure proper assistance are provided in setting up product and supplier details in the system and liaise with external partners to acquire necessary details
• Ensure timely deployment of campaigns by collaborating with different teams.
• Attend to helpdesk phone calls in a professional, courteous, and timely manner unless necessary;
• Attend to client concern that requires complex system troubleshooting, investigation, and coordination with other teams such as Account Supervisor/ISP, Templates team, and R&D Dev Team;
  
  

Why Join Us

We're the right size business for you to make a real impact, with a workplace culture where you can be you. Perks of the role include:

• Our much-loved approach to flexible hybrid working;
• Mentoring and leadership programs, with access to Learning & Development tools;
• First rate parental leave and support for working parents;
• Regular social events including our famous Innovation Days.
  
  

What’s Next?

We’ll give your application the thoughtful attention it deserves and get back to you as soon as possible. If there’s a match, one of our recruitment consultants will reach out—so keep your phone handy! We’re genuinely excited about the chance to work together and make a meaningful impact.

Apply now to help us drive progress in diversity, equity, and inclusion. We are devoted to fostering a diverse and supportive work environment and warmly welcome applications from Aboriginal and Torres Strait Islander peoples. If you have any accessibility needs or require accommodations during the application process, please let us know, and we will ensure you receive the support you need.

Equity, Diversity & Inclusion

Domain Group is enthusiastically and unapologetically committed to fostering an equitable, inclusive work culture which reflects our customers and communities. We are proactively looking for candidates from all lived experiences, including people with disability, and people of all ages, ethnicities, cultures (including Aboriginal and Torres Strait Islander Peoples), faiths, sexual orientations, and gender identities (including trans and non-binary people).

We are committed to providing an equitable recruitment process for people with disability. If you require adjustments during the process we’re here to support. If you wish to receive this job advertisement in an accessible format, or have a confidential chat about workplace adjustments, please contact our Equity, Diversity and Inclusion team at [email protected] or leave a message on 1300 858 356 and we will get back to you.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing