Customer Experience Agent (25k Package)

Job Responsibilities:

• Handle incoming and outgoing phone calls in a high-traffic call center setting.
• Effectively multitask, prioritize, and manage customer inquiries in a fast-paced, demanding environment.
• Communicate clearly and patiently with clients over the phone, addressing their concerns accurately.
• Provide informed responses to customer questions regarding billing, explain charges, and process payments as necessary.
• Ensure the confidentiality of sensitive company and customer information, adhering to established policies and procedures.
• Exhibit strong customer service skills and communicate efficiently with a diverse range of clients.

Job Qualifications:

• High School Diploma or equivalent required
• Prior experience in a call center setting is necessary
• At least 1 year of related work experience is preferred
• 1 year of experience in customer service is advantageous
• Familiarity with basic medical terminology is essential
• Ability to clearly articulate and interpret information both verbally and in writing
• Proficient in using computers, phone systems, and relevant software applications
• Typing speed of 40+ WPM is required