Customer Care Representative

Discover your 100% YOU with MicroSourcing!

Position: Customer Care Specialist

Location: MoA, Two Ecom, MOA, Pasay, Philippines

Work setup & shift: Onsite | Night Shift

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Key Responsibilities and Qualifications:

• Proficient and comfortable using email transmission, internet navigation, Microsoft applications including Word and Excel, office equipment including fax machine, copier, printer, and phone
• Effective oral and written communication skills in English
• Knowledgeable and polite while maintaining a positive attitude
• Exceptional at multitasking and time management
• Self­motivated and organized Ability to work efficiently both alone and as a team member
• Be able to work on multiple tasks. Plan and prioritize actives to achieve results and meet deadlines
• Strong organizational skills, analytical and detail­oriented
• Has an excellent writing skill Flexible and highly trainable
• Knowledgeable about policies and guidelines of Health Insurance
• Knowledgeable and trained for ICD10, HCPC and familiar with home medical equipment
• Medical Chart Notes
• Insurance Verification
• Customer Service
• Microsoft Word & Excel

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

*Terms & conditions apply