CRM Executive (HubSpot)

At Cloud Bridge, we transform how businesses use AWS cloud services. We specialise in Consultancy, Managed Services, Cloud Governance, FinOps, and AI/ML to unlock AWS's full potential.

Recognised as AWS's Rising Star Partner of the Year for 2023 in EMEA and 2022 in the UK&I, we’re expanding globally with new offices in South Africa and Dubai, a strong presence in the Philippines, and our HQ in the UK.

We’ve managed hundreds of cloud migrations, architectural projects, cost optimisations, and support services for a diverse range of customers, from start-ups to public sector organisations.

As an AWS Advanced Partner, we enhance IT experiences for clients across various sectors. If you're ready to make a difference and join an exciting journey with Cloud Bridge and AWS, we want to hear from you.

We are seeking a versatile and detail-oriented CRM Executive with HubSpot expertise to play a key role in optimising our HubSpot platform to support business goals. This position will involve managing HubSpot’s Marketing, Sales, and Operations Hubs to drive efficient workflows, improve customer engagement, and deliver actionable insights. The role also includes administrative duties to ensure smooth day-to-day operations and seamless integration of HubSpot across teams.

Key Responsibilities:

HubSpot Management and Optimisation

• Manage and optimise HubSpot’s Marketing Hub, Sales Hub, and Operations Hub to support marketing, sales, and operational objectives.

• Ensure seamless integration between the Hubs to enable effective lead management, customer journey mapping, and reporting.

• Stay updated on HubSpot’s latest features and functionalities, implementing enhancements such as AI tools (e.g., HubSpot AI Breeze).

Back-End Processes and Workflow Management

• Build and maintain back-end processes and workflows to support marketing campaigns, lead nurturing, and sales enablement.

• Develop and refine automated workflows for lead scoring, customer segmentation, and sales pipeline management.

• Identify and implement process improvements to enhance cross-functional efficiency and alignment.

Data Management and Maintenance

• Maintain accurate and up-to-date data within HubSpot to support forecasting, pipeline visibility, and effective deal management.

• Regularly audit and cleanse data to ensure data integrity and reliability.

• Collaborate with sales support functions to streamline data entry processes and improve data quality.

Campaign Execution and Email Marketing

• Design and execute email marketing campaigns using HubSpot’s tools to nurture leads and drive engagement.

• Build and optimise campaign assets, such as landing pages, forms, and CTAs, using HubSpot CMS.

• Ensure all campaigns adhere to GDPR and other relevant regulations.

Reporting and Analysis

• Develop dashboards and generate reports to provide insights into KPIs across marketing, sales, and operational functions.

• Analyse campaign and workflow performance, identifying opportunities for improvement.

• Present regular updates to leadership on HubSpot’s impact on business goals and team effectiveness.

Collaboration and Stakeholder Engagement

• Act as the primary point of contact for HubSpot-related queries across sales, marketing, operations, and service teams.

• Collaborate with IT and other relevant teams to integrate HubSpot with other business tools and systems.

• Work closely with leadership to ensure CRM strategies align with broader organisational objectives.

Website Management

• Manage website updates and optimise landing pages via HubSpot CMS to support campaign performance and user engagement.

• Ensure website integrations with HubSpot enable efficient lead capture and a seamless user experience.

Administrative Duties

• Provide day-to-day administrative support for HubSpot, including user management, troubleshooting, and system configuration.

• Maintain documentation of processes, workflows, and best practices for internal use.

• Train team members on HubSpot usage and support new staff onboarding with the platform.

Skills and Experience Required:

• Hands-on experience managing HubSpot Marketing Hub, Sales Hub, and Operations Hub.

• Strong understanding of CRM best practices, data management, and GDPR compliance.

• Proven expertise in building workflows, lead scoring, and automation to support marketing and sales processes.

• Basic knowledge of website management, with experience using HubSpot CMS and familiarity with HTML/CSS.

• Analytical skills with proficiency in creating dashboards and reports to inform business decisions.

• Excellent communication and collaboration skills to work across teams and with stakeholders at all levels.

• Strong organisational skills and the ability to balance strategic projects with administrative responsibilities

Benefits Overview

• Pro-rated Paid Time-off
• Birthday Leave
• Flexible Working
• Early Friday Finish (Monthly)
• Company Laptop and Peripherals
• Company Sabbatical Schem
  
• Company Events
• Wellbeing support
• Mental Health Champions
• Calm app subscription

Email us at: [email protected]
Check our Career site: http://careers.cloud-bridge.co.uk

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Join us and be a part of our growing team!