Creative Services Specialist

Creative Services Specialist, Internal Communications
The Creative Services Specialist, Internal Communications is a key collaborator in the development and execution of employee experience and recruiting campaigns. This position is responsible for conceptualization and implementation of highly visual communication assets that positively contribute to the employee and candidate experience.


In This Role You Will

• Contribute to the development and execution of employee experience and recruitment campaigns
• Deliver dynamic, on-brand design concepts for communications, campaigns, and events
• Develop digital and print communications including presentations, courseware, dynamic imagery, and other types of online and offline communication.
• Adhere to internal communications processes and brand standards (from intake to delivery).
• Simultaneously manage multiple projects varying in scope, taking ownership of communication with stakeholders, resource coordination, identifying constraints, quality assurance, and timely completion.
• Proofread, improve or reconstruct content as needed.
• Modify or create templates and manage distribution of communications through company channels.
• Maintain relevant sections of internal content library, initiating proactive updates to company resources
  
  
  

We are looking for someone who has:

Required Knowledge

• Significant copywriting and graphic design experience
• Strong technical acumen for print and digital solutions
• Fluent skills in Adobe CC (PS, AI, ID, Acrobat) core software
• Advanced competence with Microsoft PowerPoint, Word, and Outlook
• Preferred: Knowledge in basic HTML, Canva and other Adobe Creative Cloud applications
  
  

Essential Criteria

• Ability to implement and adhere to new team protocols and procedures
• Highly organized work style
• Passion for creative design
• Attention to detail
• Skill and will to contribute creative ideas
• A team-first mindset that places team success above before individual gain
• Motivation to go the extra mile
• Flexible, adaptable, results-oriented approach
• Strong interpersonal communication skills, both oral and written; ability to comprehend and explain design concepts
• Penchant for research and continuous learning
• Comfort with offering feedback and guidance to peers
• Ability to manage multiple key projects in team and individual settings
  
  
  

Qualifications

• 3-6 years of related multi-media design and production experience
• 2+ years in internal communications
• Bachelor’s degree in communications, electronic media, or related field
• Work samples from internal communications campaigns
• Demonstrated excellence in graphic design and copywritin
  
  
  

About ResultsCX:
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.