Service Delivery Assistant Manager (Insurance Operations)

Discover your 100% YOU with MicroSourcing!

Position: Assistant Manager, Service Delivery (Insurance Operations)

Location: Cyberscape Beta, Ortigas, Pasig

Work setup & shift: Onsite | Day shift

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Our Client, ReSource Pro, is a 21-year-old leading provider of integrated, innovative operational solutions to US-based insurance organizations including brokers, managing general agents, carriers, and third-party administrators. Our Client, ReSource Pro, supports a wide range of business processes, with a focus on activities requiring deep domain expertise. They have a large and growing base of more than 10,500 employees based in the U.S., China, India, and Serbia with 400+ clients.

Your Role

As an Assistant Manager, Service Delivery, you will:

Operations Management

• Oversee daily operations to ensure high-quality service and policy compliance.
• Support task onboarding, monitor team performance, and optimize workflows.
• Foster innovation and manage new hire onboarding and resource planning.
  
  

Talent Management

• Drive individual development plans, promotions, and team capability building.
• Lead performance management, including evaluations, feedback, and compensation planning.
• Manage employee engagement, retention strategies, and personnel issues.
  
  

Client Management

• Build and maintain trusted client relationships to support growth and satisfaction.
• Oversee routine reporting, client planning, and performance alignment.
• Lead onboarding for new clients and build supporting service teams.
  
  

What You Need

Non-negotiables

Education & Experience

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• 5-7 years of experience in operations or team leadership roles, with client-facing responsibilities.
  
  

Core Skills

• Strong leadership and coaching capabilities.
• Demonstrated ability to manage performance and drive accountability.
• Solid understanding of operational metrics and data-driven decision-making.
• Proven track record in building high-performing teams.
• Excellent communication and interpersonal skills.
  
  

Other Requirements

• Knowledge of compliance, security, and policy standards.
• Ability to navigate cross-functional collaboration across global teams.
• High proficiency in operations management tools and platforms.
  
  

Preferred skills/expertise

• Experience managing client onboarding and service expansion strategies.
• Familiarity with supervisor dashboards, operational KPIs, and performance systems.
• Proven ability to lead innovation initiatives and implement process improvements.
• Strong background in employee engagement, talent retention, and succession planning.
• Ability to manage both strategic plans and hands-on daily team execution.
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply