Consumer Onboarding Specialist

Overview: The Consumer Onboarding Specialist shall oversee the end-to-end operations of upgrading individual accounts. They shall exhibit analytical skills in assessing the overall process to come up with efficient solutions on identified pain points and challenges. They must be able to work on a fast-paced environment while still able to meet SLA and perform proper due diligence. The role requires a graduate of business course and preferably with experience in fintech or financial institution.

What you will be dong:

• Responsible for the day-to-day operations such as, but not limited to, applicable customer due diligence on high risk customer applications.
• Responsible for implementing continuous process improvements to maintain optimal efficiency and productivity of the KYC team.
• Accountable in building and managing the team KPIs.
• Able to communicate effectively especially with Senior Leaders to strategize and implement key initiatives.
• Can effectively perform Root Cause Analysis (RCA) and deep dive to identify pain points and come up with the right solutions.
• Ability to multi-task (projects) and delivering these in a timely manner.
• Spearhead process improvements and initiate collaboration with cross-functional teams for product and process automation.
• Active participation in process improvement brainstorming, user acceptance testing, and implementation of new tools and/or process improvement involving Operations Team.
• Responsible for managing existing vendors/third party service providers.
• Should be able to monitor latest updates and trends on KYC policies from local regulators and the general industry.
• Strong compliance mindset (strengthen QA process and improve day to day monitoring of performance).
• Proactive and accurate monitoring of Service Level Agreements (SLAs) and overall team performance.

What we are looking for:

• Graduate of any 4-year business course.
• With experience on customer onboarding in Fintech or any Financial Institution for at least 3 years with supervisory role, preferably with an understanding of KYC regulations and industry best practices.
• With at least 2-3 years of experience on vendor and contracts management.
• Has excellent written, oral communication and presentation skills.
• Able to work efficiently and effectively in a dynamic and fast-paced environment with minimal supervision.
• Proven ability to conduct thorough research and analyze complex information.
• Possesses a keen eye for detail.
• Comfortable working with numbers and able to generate insightful and accurate reports.
• Highly adaptable and flexible, able to work within a group or as an individual contributor.