Collections Team Lead (In-house)

What you will do:

• Oversee the Teams day to day collection operations
• Monitor Daily productivity of the team, ensures target is being met and issues being addressed.
• Work-force management
• Be able to identify and implement process improvement initiatives that will have an impact to his/her assigned team
• Be familiar with staffing projection complementing work volume growth and forecast and make necessary proposal to Business Unit
• Prepare, Create reports based on teams deliverable and present to management
• Monitor Collection Agency progress/ performance report
• Daily and Weekly Meeting with Collection Agency
• Ensures quality of service is being provided to the customers/clients
• Ensures regulatory Collection policy and processes were being adhere to
• Willing to work on extended hours and challenges of start ups

What we are looking for:

• BS degree holder on finance and business, and other related field
• 2 years Work experience as Collection Team Lead or Supervisor
• Experience on Lending and Credit Card Collection is a plus
• Strong drive to achieve goals / targets
• Keen & high attention to detail
• Strong Analytical Mind
• Excellent communications (VERBAL & WRITTEN) and interpersonal skill
• Ability to work in a goal oriented environment
• Flexible and Agile
• Familiarity with computers and banking applications/ software
• Can work under pressure and adopt to changes
• Can work independently
• Strong leadership