Collections Staff
Bank of the Philippine Islands (BPI)
Date: 1 week ago
City: Manila
Contract type: Full time
Responsibilities
- Performs the necessary collection activities to ensure that past due accounts and balances assigned are at manageable, effective and efficient levels. Collection activities include but not limited to calls, collection communication in various forms and channels, settlement negotiation, timely referral for outsource agencies’ management, and/or legal actions, release of loan documents, and the like.
- Provides services on customer concerns such as refunds, adjustments, reconciliation, closures, reactivation, issuance of certificate of full settlement where applicable.
- Assists customer with collections service related requests endorsed by customer contact points (Customer Care, branch partners, contact center, etc.) providing resolution within the agreed turnaround time.
- Must posses at least Bachelor's/College Degree in Business Studies/Administration/Management/Finance/Accountancy/Banking equivalent
- Fresh graduates are welcome to apply
- Proficient in using Microsoft Office applications
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