Collections Assistant

Greenfield Development Corporation


Date: 1 week ago
City: Mandaluyong City
Contract type: Full time
The Collection Servicing Assistant is responsible for ensuring the timely collection of full payments made by property buyers. He/she provides the after-sales service for property buyers which may include tasks such as resolving payment concerns and attending to requests during the amortization period until full payment.

Principal Duties And Responsibilities

  • Collection of Down Payment and Balance
  • Ensure collection of full payments of contract price, miscellaneous fees, and penalties (if applicable).
  • Monitor payment statuses and send reminders to buyers.
  • Clarify payment concerns by providing balance breakdowns.
  • Retrieval of Financing Documents and Requirements
  • Oversee timely submission of loan application and loan proceeds release.
  • Coordinate and update buyers on loan application requirements and statuses.
  • Handle in-house financing options for buyers with declined bank applications.
  • After-Sales Servicing of Buyers (Payment Issue and Concerns)
  • Address buyer inquiries and concerns regarding payments and collections.
  • Facilitate necessary forms and review payment histories.
  • Coordinate with relevant units on payment issues and process requests for management approval.
  • Processing of Payments
  • Transmit proof of payments and post-dated checks to the Cashiering department.
  • Manage requests for check pull-outs and coordinate replacements with buyers.

Minimum Qualifications

  • Candidate must be a graduate of Business Management/Accounting/Finance/Psychology or equivalent
  • Knowledgeable of general administrative work
  • Has experience in customer service and collection
  • Excellent verbal and written communication skills

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