Collections Analyst
ibex
Date: 3 weeks ago
City: Mandaluyong City
Contract type: Full time
This is for a Hybrid Setup in Shaw, Mandaluyong & Night Shift.
As the Collections Analyst you have responsibility for a variety of duties for a complex structure of entities across our sites per region. You are responsible for our collections across these entities and you are responsible for all internal and external relationships to support this function.
What you’ll need
As the Collections Analyst you have responsibility for a variety of duties for a complex structure of entities across our sites per region. You are responsible for our collections across these entities and you are responsible for all internal and external relationships to support this function.
- Manage nominated Debtor Accounts to maximise cash flow/minimise bad debts through the credit management system
- Keep over 90-day debt at a low and manageable level by applying the escalation process
- Recommend nonpaid accounts to the Collections Supervisor for escalation to external debt collectors
- Promptly investigate and address Billing Queries raised by clients and use the available tools to chase for resolutions from internal sources
- Liaise with various internal departments to investigate and resolve billing queries in line with agreed SLAs.
- This position will report to the Regional Collections Manager
- Engage the wider business when chasing/escalation accounts to ensure customer relations are maintained
- Ensure that any Unidentified or Unallocated Cash amounts are pursued and resolved in a timely manner
- Highlight any contractual terms which are unable to be supported automatically by the billing system
- Work independently with End Users and Operational Leads to fully define and map such company processes and procedures, highlighting existing controls, potential risks and current issues
- Support and participate in Collections initiatives as required & suggest areas for alignment and process improvement
What you’ll need
- Minimum of 2 years of proven previous experience in a similar role
- Knowledge of standard accounting packages (ideally Financial Force & Oracle)
- Good problem-solving skills: a creative approach with the ability to develop new ideas
- Ability to produce work to a consistently high standard within tight deadlines
- Excellent communication in English
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