Cloud Support Specialist

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management

Associate Digital Certificates Specialist will provide technical support for OPENTEXT's customers, non-paying Trading partners, Implementations agents, other CS reps, Ops, and Engineering.

The Opportunity:

• Able to take escalations from customers, TPs, other CS agents, Professional Services teams, Operations, and Engineering people in order to monitor and schedule digital certificate renewals
• Track and ensure on-time renewal of certificates and keys issued by OPENTEXT and/or customers across 50+ systems on 7+ major service platforms
• Verify Certificate was Successfully uploaded and exchanged (test in both directions) where allowed, Handback to initiator if not possible
• Maintenance of the Certificate Management Information with appropriate safeguards of certificate security
  
  

What It Takes:

• Intensive exposure to global technical support, troubleshooting through phone, remote desktop and email ticketing.
• Knowledgeable on certificate authority standards is preferred.
• Must have solid background with Internet Security, Web security, digital certificates, SSL, TLS and HTTPS protocols.
  
  

Additional Notes:

• Must be a college graduate with a degree in Computer Science, IT or Engineering.
• Willing to work in a shifting and rotating schedule.
  
  

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.