Clinical Application Specialist

Pacific Surgical, formerly Pacific Spine, was founded in 2005 as a medical device and equipment distributor focused on providing Filipino patients and surgeons with access to the best possible surgical technology.

Originally focused solely on the Orthopedic Spine segment, Pacific Surgical now operates five distinct divisions: Spine, Joints, Sports, Biologics & Capital Equipment. The Spine, Sports & Joints divisions focused entirely on novel, US made implants and devices, while the Capital Equipment division offers highly specialized medical equipment to meet their surgical needs. The Biologics division focuses on US made biologic products to treat conditions associated with aging or injury.

While Orthopedics is the key driver of Pacific Surgical's suceess, making up over 80% of gross sales, the company has ventured into other areas such as General Surgery, Neurosurgery, Rheuma and Surgical Simulation.

Our Mission

To improve the Filipino orthopedic patient experience by providing surgeons with access to the best technology, advanced training opportunities, and outstanding customer support.

Our Vision

To be the first orthopedic distributor in the Philippines; in the eyes of our customers, suppliers and employees.

The PSI Way: Core Values

Teamwork- Being a team player even outside your team. Extending help even when you get nothing in return and and consistently embodying professionalism and respect.

Excellence- Going to bring a product? Bring a great one. Going to do something? Do it well. Box-checking mediocrity is not good enough.

Accountability- We work together to figure out WHAT to do, but once we commit to it. We DO it.

Costumer Focus- We strive to identify our external and internal customers' needs, and then find a way to meet them. We only make decisions that will be good for both the company and customer.

Honesty- It take years to build trust and one lie to lose it. Always be honest with your customers and co-workers, even when it's hard truth. If you make a mistake and be honest about it, we will resolve it together.

The Role

Promotes the capital equipment products through education of current and potential customers and procedure coverage within Philippines by providing clinical education and sales support in order to assist in achieving projected sales goals and increasing sales revenues within assigned product lines.

Main Responsibilities

• Serves as primary resource for clinical support in the areas of surgical coverage, troubleshooting and in-service education of the products.
• Educates customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using a wide variety of formats and platforms to keep all customers abreast of the latest development, recommended therapies, and technological updates and current items of interest in the industry.
• Attends clinical procedures in operating rooms of hospital accounts to assure customer and patient success with the products.
• Represent the company in conventions, seminars, medical meeting and other similar activities (local and abroad)
• Visit existing and potential clients (e.g., physicians, physician office groups at hospitals) to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate how and associated products can help them to achieve their goals.
• Responds to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, marketing, technical support) to develop optimal solutions.
• Serve as the primary point of contact in terms of PRODUCT-related concerns (including proposal preparations and technical specifications preparations) and updates.
• Assist the Sales Team and Government Accounts Team in providing locked-out technical specifications and preparation of other technical data sheets for use in Public Tenders and Key Accounts(MPHHI).
  
  

Ideal Profile

• Bachelor's Degree of Nursing or any four- allied medical course.
• With at least 3 years of experience in handling/operating medical equipment/ device; experience with surgical instruments, abdominal retractors, brain retractors and head holders, will definitely be an advantage.
• At least 1 year of experience as Clinical Applications Specialist.
• Perform On-site assistance to Surgeons and other Medical Professionals to ensure the highest level of satisfaction and performance during surgical operations.
• Effectively train, teach and educate the Users on the system operations in accordance with established training protocols and the Systems operations manuals.
• Prepare the machine/ instruments needed for product demonstrations including actual usage inside Operating Rooms/ Theaters.
• Obtain product evaluation reports authorized evaluators. (key opinion leaders/ key doctors)
• Effective presentation of product features differentiation in order to attain competitive advantage.
• Must possess excellent communications and interpersonal skills.
• Passionate, result-oriented, self-motivated, positive and proactive.
• Willing to travel and do field work as required.
• Amenable to in Makati.
  
  

What's on Offer?

• Opportunity within a company with a solid track record of performance
• Attractive Salary & Benefits
• Flexible working options