Client Services Manager

MyWorkspacePh


Date: 5 hours ago
City: Remote
Contract type: Full time
Remote
Responsibilities:

  • Developing effective communication platforms for clients and staff.
  • Expanding network and working relationship through existing and new clients
  • Onboarding and offboarding of clients and staff members.
  • Meeting with clients to discuss services and concerns or potential issues
  • Overseeing the client service team to ensure client satisfaction
  • Developing strategies to improve client services and company performance
  • Managing communication between clients and internal teams
  • Resolving client complaints and issues in a timely and satisfactory manner
  • Tracking and measuring team performance to ensure client service standards are met
  • Providing regular updates to clients and stakeholders on project or requests progress
  • Identifying opportunities to expand client services and increase client satisfaction
  • Offering advice to clients on services and products.
  • Participating in marketing campaigns.
  • Business Review with Internal top management
  • Strategic Planning


Qualifications:

  • Proven work experience as a Client Services Manager or similar role
  • Experience in customer service is required
  • Excellent communication and leadership skills
  • Ability to build and maintain professional relationships
  • Understanding of customer service practices and principles
  • Proficiency in customer relationship management (CRM) software
  • A Bachelors degree in Business Administration or a related field

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