Customer Service Representative - REMOTE

Gordian Staffing, A New Way of HR.

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

About our client:

Our client's area of expertise allows them to match or exceed all the resources of the biggest national companies while retaining the agility and flexibility of a local company. They can easily customize resources that will benefit their clients.

Their goal is to tailor their services to your community's unique needs so you can exist in the best possible way in the moments that matter.

Job Title: Customer Service Representative

Provide a high level of customer service while assisting clients with maintenance requests, answering general accounting questions, and providing daily deed-related information over the phone, chat, and email.

Essential Duties and Responsibilities:

• Receive medium to high volume of incoming calls.
• Take detailed messages and enter notes forwarded to Community Care Specialists
• Listen to voicemails and process them appropriately.
• Communicate with managers regarding any request that needs special attention.
• Understand and act in accordance with relevant Community Care Standard Operation Procedures (SOPs).
• Return all phone calls following company policy.
• Perform any other task which may be necessary for the smooth operation of the management aspect of the Community Care Department

What We Offer:

• Competitive Salary (Based on experience)
• Remote Work
• 13th Month Pay
• Medical Care Allowance
• Holiday Bonus
• Paid PTOs

MIN REQUIREMENTS:

• 1-2 years experience in Customer Service for English-speaking customers is mandatory. Experience working with American customers is a plus.
• Call center background
• Have a minimum typing speed of 30 words per minute.
• Strong communication skills in English. Capable of being assertive and eloquent.
• Experience having a remote onboarding mandatory.
• Having a second monitor and Jabra headset is highly desirable
• Knowledgeable in MS Suite (training for internal software will be provided)
• Amenable to work on a graveyard shift (flexible to shift on a morning schedule, if necessary)

Your device must comply with the following specifications:

• Operating systems: Windows 10/11 or MacOS
• CPU: 1.8 GHz or faster processor
• RAM: 2 GB or more
• Hard drive: 128 GB or more (preferably Solid State Drive)
• Min. 50 Mbps Internet speed