Client Advisor

Job responsibilities

As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.

Profile

JOB DUTIES & RESPONSIBILITIES

Sales Performance

• Engage in upselling, cross selling and multiple selling for all product categories
• Monitor individual sales and achieve performance target and KPI
• Provide customer feedback on products, especially newly launched products

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer

Store Operations

• Be able to correctly operate the Retail Pro Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input ;
• Perform store duties as assigned by team leaders and management

Store Management

• Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance) ;

Store Maintenance

• Maintain a safe and clean store environment and implement daily housekeeping duties
• Maintain proper visual merchandising according to company guidelines

Additional information

KEY REQUIREMENTS & COMPETENCIES

• Minimum 2 years of related experience in Fashion/High End Luxury industry
• Good grooming standard
• Strong selling and communication skills are necessary
• Excellent relationship building skill with good interpersonal skill
• Strong customer focused
• Goal oriented approach
• Good team player with positive personality
• Bilingual with the ability to speak third language an added advantage
• Passionate in high end luxury goods and willing to commit the retail hours
• Knowledge in operating retail management system

About Fendi:

Fendi is an Italian luxury fashion house founded in Rome. Since 1925, the year in which it was founded, Fendi has linked its success, its image, its quality, and the glamour of its products to a dual element: a delicate and precious equilibrium between tradition and modernity, the desire to preserve the values of the past and the courage to dare, innovate and astound.

Fendi provide equal employment opportunities and welcome applications from all qualified candidates. We are committed to a culture of diversity and inclusion. Our objective is to attract and retain individuals with core business skills and encourage internal mobility to leverage skills most effectively, accelerate professional growth and promote inter-cultural exchange. Our successes – both past, present and those to come – are all down to our people. We look for creative, curious, passionate and open-minded people with a desire to embrace Fendi’s culture and values.

FENDI
MAISON

The Fendi Maison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendi boutique – a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style.
Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear.
In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity