CFSC Executive
Nestlé
Date: 9 hours ago
City: Makati City
Contract type: Full time

MAIN PURPOSE OF THE JOB:
Embed Customer Centricity mindset and behaviours (proactive, transparent, reliable, accountable, collaborative and resourceful) in the organization. Ensure relentless listening and understanding of Customer's business needs and requirements. Mobilize the organization to drive innovative Supply Chain Solutions, creating efficiencies and accelerating growth for both Nestlé and its Customers. Definition of the Market Service Strategy. Development of effective collaboration with Sales as "one team".
Fresh Products Availability
Embed Customer Centricity mindset and behaviours (proactive, transparent, reliable, accountable, collaborative and resourceful) in the organization. Ensure relentless listening and understanding of Customer's business needs and requirements. Mobilize the organization to drive innovative Supply Chain Solutions, creating efficiencies and accelerating growth for both Nestlé and its Customers. Definition of the Market Service Strategy. Development of effective collaboration with Sales as "one team".
Fresh Products Availability
- Own the Service Level metrics and drive cross-functional focus to improve performance
- Understand and follow key customers' metrics, in order to identify and act to reduce gaps, agree priorities and targets with customers
- Closely follow-up performance at the POS in collaboration w/ key customers, identify improvement opportunities inside & outside Nestlé.
- Leverage technologies to increase visibility on downstream performance.
- Relentlessly seek to understand customer's needs, requirements and ambitions in order to offer solutions, which will eventually create value for the Customer and increase satisfaction.
- Demonstrate the right customer centric behaviors (proactive, transparent, accountable, collaborative, reliable & resourceful) to drive a cross-functional focus on Customer satisfaction.
- Ensure Nestle Customer Experience by delivering a Consistent, Differentiated, & Business valuable experience to Customers
- Organize and/or participate to customer satisfaction surveys to gather insight on performance and drive market action plans.
- Look for benchmarking opportunities with peer companies and industry bodies.
- Lead and develop the customer segmentation exercise in close coordination with Sales
- Implement the Market Service Strategy that takes into account the different types of customers, to provide them with the most adequate, cost effective services.
- Ensure compliance with the defined Service Strategy by closely monitoring its correct application and correcting any deviation
- Ensure the evolution of the Service Strategy Model through periodic reviews & reassessment of customers, and services offered.
- Ensure the CFSC journey (3 steps: Basic, Engagement, Acceleration) and the Market Service Strategy are fully aligned.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
IT Specialist II - Makati City
CloudKitchens,
Makati City
2 days ago
We're Hiring: IT Specialist IILocation: Salcedo Village, Makati CityWork Setup: On-site | Full-TimeDepartment: Global IT SupportAre you an experienced IT professional with a passion for problem-solving and innovation? We're looking for an IT Specialist II to support our growing team with day-to-day operations, project implementation, and user support in a fast-paced, global environment.Key Responsibilities:Monitor and manage helpdesk tickets via Slack...

Accounting Head
Dempsey Resource Management,
Makati City
2 days ago
QualificationsMust have Bachelor’s Degree in Accounting, Finance or any related Business courseCPA is an advantage but not required5-10 years of experience in accounting or finance roles, with at least 3 years in aleadership or management position.Experience in budgeting, financial reporting, and auditing.Knowledge of tax regulations and compliance with relevant laws.Strong understanding of financial management, analysis, and forecasting.Excellent leadership and team...

Surveyor
Urban Development Corporation,
Makati City
3 days ago
Surveyor Responsibilities Travelling to sites, when necessary. Taking measurements of distances and angles on a property or section of land in order to establish legal boundaries. Employing specialized equipment, including distance measuring wheels, GPS, and geographic information system (GIS) devices to measure boundaries and contours. Performing mathematical calculations to determine and confirm surveying measurements. Marking and delineating boundaries and reference...
