Cash Reconciliation Analyst (Collections Team)

Let’s be #BrilliantTogether

Overview

ISS STOXX is growing! We seek a self- motivated Cash Reconciliation Analyst to manage, control, and resolve unapplied or unidentified customer deposits, payments, and account balance issues.

Responsibilities Include But Not Limited To

• Primarily responsible for identifying, researching, and resolving discrepancies related to unapplied cash.
• Review aging regularly to identify customer payments across various payment methods (ACH, wire transfers, credit cards) with a high degree of accuracy to determine if they are duplicate payments, overpayments etc.
• Communicate with internal & external clients effectively, clearly, and consistent with company policy regarding unallocated payments.
• Once resolved, either send application instructions to Cash app team or process refund requests as needed.
• Collaborate with Collections team members or other departments to gather necessary information.
• Perform customer account analysis as required.
• Responsible for monthly detailed reconciliation report on cash applications.
• Audit support.
• Other ad-hoc projects as needed/assigned.
  
  

Qualifications

Training & Experience:

• Bachelor’s degree graduate (preferably any Finance/Accounting related course)
• Has at least 3-5 years of experience in B2B (Business to Business) Accounts Receivable, specifically identifying, researching, and resolving discrepancies related to unapplied cash.
• Fluent in English is essential, with ability to communicate clearly and professionally verbally and in writing.
• Detail-oriented with solid organizational skills and the ability to prioritize and multi-task in a fast-paced work environment.
• Experience working with NetSuite SAP and/or Salesforce is preferred.
• Proficiency in Microsoft Office, excellent Excel skills required.
  
  

Work Location & Schedule:

• Amenable to work in Ayala North Exchange Makati and on a hybrid work set-up (3x onsite per week)
• Amenable to work on a permanent mid-shift schedule (3PM-12AM, Manila time)
  
  

#ASSOCIATE

#Finance

What You Can Expect From Us

At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally.

Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.

Let’s empower, collaborate, and inspire.

Let’s be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.

Visit our website: https://www.issgovernance.com

View additional open roles: https://www.issgovernance.com/join-the-iss-team/

Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.